Assistant Director Of Housekeeping

About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
Deeply rooted in the land, the history, and the layered richness of O'ahu, at Turtle Bay you'll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.
Overview
We are looking for a highly motivated, detail oriented and customer focused leader to join our Housekeeping team as Assistant Director of Housekeeping. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in leading the housekeeping operations for a hotel or resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:

• You will assist with oversight of the Housekeeping operations to lead the to achieve high standards in cleanliness in all areas of the hotel
• You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
• You will develop and mentor a team
• You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• You will monitor inventory of room products to include but not limited to, linen, cleaning supplies and guest amenities
• Partner with the Front Desk team to develop a VIP program as well as monitor available inventory.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• You will inspect all areas of the hotel for cleanliness and assign deep cleaning projects as necessary
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Works closely with the Maintenance and Front Desk teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

Qualifications

• Someone with 3-5 years experience leading a Housekeeping team in a service focused hotel or resort environment
• Someone with a strong attention to detail
• Someone available to work a flexible schedule to include nights, weekends and holidays
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills, and experience with PMS systems
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

Compensation Range
The compensation for this position is $80,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.