Address
Form of work
SalaryJob Category Event Management
Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Leads and directs the Convention Services department. Directs the activities and monitors the performance of the Convention Services leadership team including, but not limited to, leader performance evaluations, departmental and leader goal-setting, the development and implementation of the leader training plan, career and succession planning. Assists the Director of Convention Services in preparing and administering the Convention Services budget. Assists and directs the management of revenues and the development of new revenue sources. Promotes appropriate communication to all operational departments and assists in problem resolution. Verifies that all operational policies and procedures are maintained throughout the convention services operation. Promotes compliance to all applicable life safety codes and regulations. Promotes profitability of the departments.
CANDIDATE PROFILE
Education and Experience
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5 years’ experience in the event management or related professional area.
CORE WORK ACTIVITIES
Leading Teams
- Leads and directs the Convention Services department.
- Directs the activities and monitors the performance of the Convention Services leadership team including, but not limited to, leader performance evaluations, departmental and leader goal-setting, the development and implementation of the leader training plan, career and succession planning.
- Promotes appropriate communication to all operational departments and assist in problem resolution.
Managing Operations
- Verifies that all operational policies and procedures are maintained throughout the convention services operation. Promotes compliance to all applicable life safety codes and regulations.
- Develops the annual department strategic plan and verifies all areas adhere to the goals and objectives.
- Assists the Director of Convention Services in preparing and administering the Convention Services budget.
- Assists and directs the management of revenues and the development of new revenue sources.
- Promotes successful conference planning. Interacts with the client throughout the planning process and event execution to verify expectations are exceeded.
- Partners with the Sales team to assist with the sales and turnover process and problem resolution.
- Fosters all vendor relationships. Monitors commissions, conduct, quarterly reviews and manage all contractual obligations.
- Develops the content and maintains the accuracy of the meeting planners’ information, facility guidelines and online meeting tool.
- Verifies that client and meeting planning satisfaction goals are achieved through the smooth execution of all convention functions and events as measured by post event survey data.
Ensuring Exceptional Customer Service
- Supports and communicates all details of convention events to operating departments and customers.
- Manages the quality process in areas of customer service and employee satisfaction.
Conducting Human Resources Activities
- Provides constructive coaching and counseling to employees.
- Directs the development, training, and mentoring of employees.
- Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
- Motivates and provides a work environment in which employees are productive.
- Listens and responds to employee's needs.
- Manages group or interpersonal conflict situations.
- Develops and manages hourly employees.
- Engages in goal setting and conducts reviews for the Convention Service Managers.
The salary range for this position is $104,000 to $138,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
