Address
Form of workJob Description
Meadowcrest at Middletown
SUMMARY: This position is responsible for assisting in the development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health, wellbeing, engagement and growth.
DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
SUMMARY: This position is responsible for assisting in the development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health, wellbeing, engagement and growth.
DUTIES AND RESPONSIBILITIES:
- Assists in planning, scheduling and conducting programs that provide physical, intellectual, social, emotional and spiritual opportunities for the residents.
- Assists, invites and encourages residents to participate in activities.
- Assesses, plans and manages facilitation of a comprehensive activities program utilizing team members and volunteers.
- Attends all community planned functions and coordinates event from beginning to end including set-up, running, and breaking down for the event.
- Helps plan appropriate programs for holidays and special events.
- Coordinates holiday decorations for the community.
- Coordinates with other departments to ensure that all equipment and supplies are available for activities and special events.
- Plans, coordinates and facilitates appropriate mixed group activities.
- Maintains activity areas in an orderly manner.
- Assists in maintaining an inventory of activity and programming supplies, games, programs and craft services.
- Oversees daily care of any animals and/or plants within the activities program and services.
- Recruits and develops additional resources for services to the residents. Initiates correspondence including public relations communications with outside organizations, service groups and volunteers.
- Advises and motivates residents regarding appropriate individual and group activities based on resident interests and opportunities for growth.
- Coordinates the community library.
- Addresses resident groups and other groups on subjects of common interest.
- Develops, facilitates and analyzes resident surveys to determine ongoing activities are in place that meet the resident interests.
- Develops and facilitates daily displays of activities on bulletin boards and/or kiosks in lobbies, elevators, dining rooms and other resident and team member communication centers.
- Prepares and organizes a calendar of events. Submits the calendar to the Director for final approval. Posts and distributes the calendar.
- Distributes community newsletter.
- Meets with new residents to introduce the program.
- Assists Director in leadership of wellness program.
- Organizes and supervises a volunteer staff.
- Addresses resident groups and other groups on subjects of common interest.
- Maintains a database and prepares reports on resident assessments, participation and satisfaction.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- This job has/may have supervisory responsibilities.
QUALIFICATIONS:
- Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
- Other skills required:
- One to three years’ experience preferred in assisted living, long term care or experience/exposure to the senior population.
- Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to use Microsoft Windows, including Word and Excel.
- Ability to use software to design calendars and signs; use email and the Internet.
- Must demonstrate an interest in working with a senior population.
- Interacts with guests, residents and staff in a courteous and friendly manner.
- Responds promptly to resident needs.
- Supports organization's goals and values.
- Balances team and individual responsibilities.
- Ability to delegate.
- Ability to handle multiple priorities.
- Competent in organizational, time management skills, and the ability to coordinate and plan for event planning.
- Must demonstrate good judgment, problem solving and decision-making skills.
- Ability to work a flexible schedule.
- Ability to work semi-independently without direct supervision.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand.
- Frequently required to walk.
- Occasionally required to sit.
- Continually required to utilize hand and finger dexterity.
- Frequently required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
- Occasionally works around fumes, airborne particles, or toxic chemicals.
- The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include:
- Close Vision
- Distance Vision
- Additional remarks regarding work environment:
- Works primarily indoors in a climate-controlled setting.
