Assistant Deputy Director, Program Operations (CEA B)

This position is eligible for telework from anywhere in California! Telework is subject to the DHCS Telework Program policy. Please refer to the "Working Conditions" section below for more information.
The Department of Health Care Services (DHCS) is looking for a highly skilled, exceptionally motivated individual to serve as the Assistant Deputy Director (ADD) for the Department's Program Operations (PO) program. If you want to work with a team dedicated to providing equitable access to quality health care leading to a healthy California for all, this Department and job opportunity are for you!
Under the general direction of the Deputy Director (DD), Program Operations (PO), the ADD, PO, assists in leading, planning, organizing, and directing the PO program. The PO program is comprised of the California Medicaid Management Information System - Operations, Clinical Assurance, Provider Enrollment, and the Third-Party Liability and Recovery Divisions. The ADD, PO, assists the DD, PO, in formulating and implementing operational services and policies in support of Department-wide health care programs.
Additionally, the ADD, PO, ensures effective interaction and integration with aspects of the Managed Care Plans, including fee-for-service (FFS) carve-outs, provider enrollment policies and practices, coordination of benefits, and third-party recovery.
The ADD, PO, leads efforts to improve operational services and customer engagement activities to deliver integrated, effective, and efficient services to our members, providers, and stakeholders.
The ADD, PO, may represent DHCS with the California Health and Human Services Agency, the Department of Finance, legislative staff, the public, advocacy and constituency groups, health care providers, medical associations, and county and state agencies in all matters related to the work of PO and may act on behalf of the DD, PO.
If you want to become an integral part of fulfilling the DHCS purpose and supporting millions of Californians, apply today by submitting the Required Application Package Documents in the instructions outlined below!
The ADD, PO, is a member of the DHCS Executive Staff and is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700).
You will find additional information about the job in the Duty Statement .
Working Conditions
The DHCS headquarters is in downtown Sacramento, California, at 1501 Capitol Avenue, near the State Capitol. As a member of the DHCS Executive Staff team, this position is expected to have a regular presence in Sacramento.
This position is eligible for telework from anywhere in California. The incumbent will be assigned a headquarters location county nearest their residence and will be required to report to their assigned headquarters location and Sacramento, California, as needed/required. Teleworking is limited to residents of California, and proof of residency may be required.
For a listing of possible DHCS reporting locations, please see the attached document with the duty statement in this posting.
Minimum Requirements This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below. Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-407337
Position #(s):
805-400-7500-001
Working Title:
Assistant Deputy Director, Program Operations (CEA B)
Classification:
C. E. A. $11,102.00 - $13,226.00 B
# of Positions:
1
Work Location:
United States
Telework:
Telework
Job Type:
Career Executive Assignment - Non Tenured, Full Time
Department Information
DHCS is California's health care safety net, helping millions of low-income and disabled Californians each and every day.
The purpose of DHCS is to provide equitable access to quality health care leading to a healthy California for all.
DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve and by promoting and enforcing equal employment opportunity.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/29/2023
Who May Apply
Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Attn: Tara Jackson
MS 1300
P.O. Box 997411
Sacramento , CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
Tara Jackson
1501 Capitol Avenue, Suite 71.1501
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - Responses to the five supplemental questions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Examination Qualification Requirements All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.
Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.
General Qualifications
State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.
Knowledge and Abilities
Applicants must demonstrate the ability to perform high administrative and policy - influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:
(1) Knowledge of the organization and functions of California State Government, including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; personnel management techniques; the Department's Equal Employment Opportunity Program (EEO) objectives; and a manager's role in the EEO.
(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; prepare and review reports; and effectively contribute to the department's EEO objectives.
These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):
CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.
CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.
CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated strong leadership, interpersonal, and problem-solving skills.
• Experience and knowledge of the organization of California state government, administration, and large-scale operations.
• Experience in managing a complex portfolio of operational responsibilities and projects with a focus on delivery and continuous improvement..
• Ability to advise executives on complex/sensitive operational and project matters.
• Knowledge of laws, regulations, policies, and processes that govern large scale procurements.
• Knowledge of the principles, practices, and trends of public administration, organization, and management.
• Knowledge of state and federal laws, regulations, policies, and processes that govern health care programs.
• Demonstrated ability to collaborate across high levels of government, external organizations, providers, industry associations, and members.
• Demonstrated ability to lead change and transformation efforts within and outside the organization utilizing excellent communication and change management strategies.

Examination Information
The examination process will consist of Supplemental Application items/ questions, as outlined below. Applicants must respond to all five supplemental application items for this examination. These supplemental items are designed to identify job achievement in specific areas that demonstrate the ability to perform at the CEA B level successfully. Responses to the five supplemental application items will be assessed based on pre-determined job-related rating criteria. In appraising the relative qualifications of candidates, consideration will be given to the extent and type of pertinent experience and education over and above that required under the minimum qualifications.
Each applicant for this examination must complete and submit his/her responses to all five supplemental application items. Supplemental Application item responses and a completed STD 678 Examination/ Employment Application must be postmarked, personally delivered, or received by mail on or before the final filing date. Supplemental Application item responses may be submitted with an Electronic State Employment Application when applying for this position through your Applicant Account at www.CalCareers.ca.gov.
APPLICATIONS RECEIVED WITHOUT RESPONSES TO THE SUPPLEMENTAL APPLICATION ITEMS WILL BE REJECTED.
When responding to the supplemental items, applicants must follow these guidelines:

• Responses must be typewritten on 8 1/2" x 11" paper, using no smaller than a 12-point font.
• Responses to the five supplemental application items must be limited to a total of four pages, single-sided. Therefore, the supplemental application document must not exceed a total of four pages.
• Identify each page with his/her full name.
• Responses are to be complete, specific, clear, and concise.
• Answer each numbered item separately, indicating the corresponding item number for each response.

SUPPLEMENTAL APPLICATION ITEMS

Describe your leadership experience, skills, and demonstrated ability (using specific examples) to direct the work of multi-disciplinary professionals while managing competing and potentially conflicting priorities.

Describe your experience, skills, and approach in dealing effectively and efficiently with a variety of internal and external customers, programs, and/or stakeholders.

Describe your knowledge and experience in a health care related field (state, federal, local, and/or private) as it relates to the administration and operations of health care delivery in Medi-Cal or a similar program.

Describe your experience in managing a large-scale operational project that demonstrates your ability to lead, identify opportunities for organizational improvement, and impleme...