Assistant Deputy Director Of The Center For Immigration Legal And Supp

PROGRAM & POSITION SUMMARY

Catholic Charities of San Francisco, Marin, and San Mateo mission of service is to protect the dignity of vulnerable communities. We regularly partner with community, business, and interfaith groups to reach out to anyone who needs help, including the homeless, families, youth, people with HIV/AIDS, immigrants, and seniors.
The Center for Immigration and Legal and Support Services (CILSS) serves individuals and families through legal immigration representation and focused case management. Legal immigration includes affirmative and removal defense representation. Support services have varied depending on funding, and current services include case management for unaccompanied minors.
The Assistant Deputy Director for CILSS is responsible for the continued success Of these services at CCSF. This position is responsible for learning the eligibility requirements, services, and funder requirements for the different programs to understand the interplay between them, advocate for with funders, and identify areas of improvement. This position will develop a sustainable program model in collaboration with the Associate Deputy Director, Program Directors, and CCSF leadership. CILSS is transitioning to the Social Enterprise Division of programs to further assist with the work of creating a sustainable business model. This position will work with the Program Directors to establish methods of measuring and demonstrating impact to position CCSF as an innovative leader in this service area. They will also look for additional strategic opportunities to expand programming in this arena.
 

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Monitor deliverables and ensure data is collected and reporting occurs as required.
2. Provide leadership to the division team and direct supervision to the Program Directors.
3. In collaboration with the Program Director, perform Quality Assurance assessments of programming delivered by program staff and work with staff to troubleshoot issues and develop corrective action plans when needed.
4. Establish relationships with community partners, stakeholders, and potential housing services providers.
5. Assist in establishing a team and building team morale.
6. Develop and manage program budgets working closely with Finance and Contracts departments and Program Directors on the monitoring budget modifications and spending.
7. Write and edit requests for proposals and funding applications in collaboration with the Grants and Contracts Teams to further fund and expand services.
8. Work with government, foundations, funders, contract monitors, and the Program Director to ensure the highest level of program delivery.
9. Use the client services database reports and dashboards to monitor data quality, client services provided, and staff effectiveness
10. Serve on collaborative leadership teams within the agency.
11. Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities, and resources.
12. Represent and report on CILSS programs at Board of Directors meetings and committee meetings along with other leadership team meetings.
13. Complete other activities needed to meet the goals Of the position and the Division, i.e. training, grant applications, and business planning.
14. Complete other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative Of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:

• A minimum of a BA or BS from an accredited educational institution with major coursework in social services, public administration, or a related field. (Equivalent education and experience demonstrating the ability to perform the job may be considered.)
• 3-5 years of managerial experience required
• 2 – 3 years of experience in legal immigration, refugee services, or similar field preferred
• 2 – 3 years of experience managing a social enterprise or service business preferred

Knowledge, Skills & Abilities:

• A leadership style characterized by empathy, compassion, accountability, effectiveness, efficiency, and innovation to maximize social impact.
• Familiarity with the USCIS and EOIR processes and the immigrant experience.
• Experience working in business planning, management, strategy, and marketing.
• Experience in leading and building teams
• Outstanding oral and written communication skills, including English fluency and strong public presentation skills.
• Must possess a strong work ethic, enjoy working collaboratively, and be capable of working independently with high reliability.
• Ability to build and retain quality relationships with staff and maintain a strong team culture.
• A high-energy, optimistic attitude that encourages and motivates clients who live in stressful, high-pressure situations.
• A proven commitment to continuous quality improvement, including openness to constructive feedback
• Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing.
• Excellent basic computer skills (e.g., keyboarding, Microsoft Office Suite) as well as comfort with using cloud computing applications and electronic health records, as well as learning new technology tools quickly
• Experience working with vulnerable populations such as individuals with low and fixed income, and underserved residents, including but not limited to seniors, students, and transition-age youth.
• Exceptional organizational, problem-solving and time management skills.
• Excellent multicultural experience and ability to work well with a diverse population.
• Flexible, proactive, adaptable, and able to work in a fast-paced, changing environment.
• Ability to lead and organize team training as needed.
• Experience monitoring case files in compliance with audit and funder requirements.
• Highly developed interpersonal skills, enabling the candidate to work collaboratively with diverse audiences.
• Ability to research, analyze information, and represent data in meaningful ways.
• Experience in building collaborative partnerships with community stakeholders.
• Ability to maintain confidentiality.
• Commitment to the Mission and Values of Catholic Charities

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment:
Fingerprinting
Clearance: Required
TB Screening -
Negative Tuberculosis Test: N/A
First Aid
Certificate: N/A

Council on Accreditation (COA) roles

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Intermittentbending, standing, stooping, kneeling, reaching, twisting, and walking.
• Occational lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) Of the wrists, hands, and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness Of the work assigned.

• Driving is not required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)
 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to outside weather conditions.
• Noise level in work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is subject to outside environmental conditions: No effective protection from weather.
• The worker is subject to noise: Noise level in work environment can be moderate to excessive.
• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior
• The work environment includes traveling using various modes of transportation.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside Of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.