Job Description
The Assistant Commercial Lines Account Executive position is responsible for the day to day maintenance and servicing of assigned Commercial Lines accounts, including but not limited to:
- Maintaining a high level of client service and satisfaction
- Working with the Senior Account Executive on the renewal of accounts as needed
- Achieving agency account retention goals through proactive account rounding, up-selling of limits and coverages, and by providing extraordinary client service
Job Description:
- Interface with carrier representatives, prospects/clients, and support staff in order to ensure that all parties receive necessary information in a complete and timely manner to ensure successful sales performance.
- Interface with prospects/clients via various modes of communication (written, email, face-to-face, phone, other).
- Participate in and promote pre and post placement servicing (proof of insurance, loss control services, premium financing, claims, etc.)
- Process daily work assignments, including ad-hoc and renewal requests.
- Input all notes according to outlined procedures of client/producer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Manage key processes and internal activities that result in our ability to deliver client-facing requirements.
- Work with Senior Commercial Lines Account Managers with complex subject matter to gain additional experience with accounts.
- Serve as a backup for other members of your team to cover vacations, absences and to assist with balancing the workload of the team.
- Other duties as assigned.
New Business and Renewal Management
- Obtain phone calls and emails requesting quotes, changes to existing coverage and/or policies. Completes changes/request within 24 hours of receipt.
- Create and/or update applications and submissions for the insurance carriers.
- Negotiate the best terms and conditions with the Carriers for our members and clients.
- Review existing accounts to determine if there are additional lines of insurance to recommend and do so by email or phone prior to renewal.
- Document all material conversations with insured and/or carriers regarding exposures and coverages.
- Deliver binders and/or policies for assigned accounts within five days of receipt including the Summary of Insurance.
- Conduct quarterly service calls to assigned accounts.
- Assist in the Preparation of midyear reviews with the clients and Producers.
- Receives and reviews all terminations and cancellations to determine the action to be taken, and take needed action within 72 hours of receipt.
BASIC REQUIREMENTS
- Appropriate State license(s).
- Thorough knowledge of brokerage operations including claims handling, procedures, Commercial Lines rating, Vertafore AMS 360 to include Imageright, and applicable insurance laws/codes
- Experience and expertise in operating in electronic environment; excellent automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems
- Excellent time management, organizational and verbal and written communication skills
- High degree of self-motivation and self-direction.
- Keen attention to detail.
- Confidentiality of financial, employee, and consumer information.
- Must be able to work with occasional instruction and supervision.
PREFERRED REQUIREMENTS
- Completion of CISR or ACSR designation; currently enrolled in INS or API program is favorable
- Familiarity with risk assessment and risk management techniques
- Extensive knowledge of all lines of insurance, including sophisticated and less common coverages, especially those products represented through agency