Appointment Setter

About us:

FBA Masterclass is the world's leading Amazon education company. We teach people how to build a business on Amazon & most importantly, we help our students reach their goals using one of the best business opportunities of our lifetime. Currently, we have over 5,000 students and we are growing every year! If you're looking for an exciting work environment that's on the cutting edge of e-commerce, this may be for you!

Your Mission:

As an Appointment Setter at FBA Masterclass, your mission is to play a crucial role in our client's success by efficiently managing and booking appointments for our Amazon FBA services with high-quality leads generated from our campaigns.

Outcomes:

In this role, you will be responsible for:

Appointment Scheduling:

• Successfully schedule the minimum agreed number of appointments per week with qualified leads.

• Maintain the scheduling accuracy rate.

• Achieve the conversion rate from leads engaged to appointments scheduled.

CRM Maintenance:

• Ensure CRM records are up to date and accurate for all client interactions.

• Maintain CRM accuracy.

• Regularly update CRM records within agreed hours after client interactions.

Product Showcase:

• Effectively present and showcase our products and services to potential clients during appointments.

• Pass the satisfaction rating from clients regarding product presentations.

• Provide constructive feedback on product information and materials to the sales team.

Relationship Nurturing:

• Build and maintain positive relationships with leads and clients, ensuring the target satisfaction rate.

• Address any client concerns or inquiries promptly and professionally.

• Collaborate with the sales team to ensure a smooth handover of leads to closers.

KPI Reporting:

• Define and track KPIs, reporting on them regularly to senior management.

• Present insights and suggestions for performance improvement based on KPI data.

• Achieve a KPI accuracy in reporting.

Competencies:

• Prior experience in the coaching industry is mandatory.

• Excellent communication and interpersonal skills to engage leads effectively.

• Strong organizational and time management abilities to manage appointment schedules and CRM records.

• A proactive and detail-oriented approach to ensure efficient lead qualification.

• A client-centric approach with a focus on nurturing client relationships.

• Proficiency in KPI reporting and data analysis.

Cultural Fit:

At FBA Masterclass, we value a passion for client success, adaptability in a dynamic environment, and a client-centric approach. The ideal candidate should be proactive in setting appointments, dedicated to maintaining CRM records, and committed to showcasing our products and nurturing client relationships.

Type of Work: Full-time

Location: Remote work but must be able to work 9 AM-5 PM PST

Compensation:

After the probation period, a base salary of $1500 / month (USD) + variable compensation as a % of sales generated

Total Compensation: Estimated $4,000-$7,000 / month based on performance.