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SalaryAbout the Job
- Job Title:Appointment Scheduler
- Company: The Orthopedic Partners Clinic
- Location: Remote/Hybrid one day a week in the Park City or Salt Lake City Clinics
- Start Date: March 2024
Classification:
This is a full-time, non-exempt position with benefits.
Description:
This is a full-time, non-exempt position with benefits.
Description:
- As a medical office Appointment Scheduler, your primary responsibility is to efficiently schedule and coordinate patient appointments, ensuring optimal utilization of healthcare professionals' time and providing excellent customer service.
- You will be the point of contact for patients, gathering necessary information, and scheduling appointments in accordance with established protocols.
- Your ability to manage schedules, communicate effectively, and provide accurate information will contribute to the smooth functioning of the medical office.
Primary Responsibilities:
Appointment Scheduling:
Appointment Scheduling:
- Answer phone calls and inquiries from patients, referring physicians, and other stakeholders to schedule appointments.
- Gather necessary patient information, including demographic details, medical history, and insurance information.
- Schedule appointments using the designated scheduling software or system, ensuring accurate entry of details.
- Coordinate appointments based on healthcare professionals' availability, patient preferences, and urgency of medical conditions.
- Provide patients with appointment reminders and instructions as needed.
Communication and Customer Service:
- Interact with patients in a professional, courteous, and empathetic manner to address their appointment-related needs and concerns.
- Communicate with healthcare professionals, referring physicians, and other staff members to ensure appropriate scheduling and coordination.
- Answer general inquiries about the medical office's services, procedures, and policies.
- Collaborate with other office staff to facilitate seamless patient flow and minimize scheduling conflicts or delays.
Appointment Coordination:
- Schedule follow-up appointments and consultations based on healthcare professionals' recommendations.
- Monitor and manage the appointment calendar, making necessary adjustments, cancellations, or rescheduling as required.
- Work closely with billing department, and other staff to ensure accurate documentation and billing information for each appointment.
Record-Keeping and Documentation:
- Accurately input and update patient information and appointment details in the electronic health record (EHR) system.
- Maintain organized and up-to-date appointment records, ensuring they are easily accessible and confidential.
- Prepare and distribute appointment schedules, reports, and other relevant documents as needed.
Requirements:
- High school diploma or equivalent (additional education or certification in medical office administration is a plus).
- Proven experience in a customer service or administrative role, preferably in a medical or healthcare setting.
- Familiarity with medical terminology, procedures, and appointment scheduling systems.
- Excellent communication skills, both verbal and written.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in data entry and record-keeping.
- Proficient in using computer systems and software for appointment scheduling and electronic health records.
- Empathy and the ability to remain calm and professional while handling patient inquiries or concerns.
- Ability to work collaboratively with healthcare professionals, staff members, and external stakeholders.
- Flexible and adaptable to changing schedules or priorities.
- Knowledge of medical billing and insurance processes is desirable.
Salary and Benefits:
- We offer competitive compensation and benefits packages.
- Health Insurance. (Medical, Dental, Vision)
- Company 401k contribution.
- Paid Time Off.
- Paid Holidays.
- Life Insurance.
- Short- and Long-Term Disability Insurance.
Application Process:
To apply for this position, please submit your resume online or email to crowley@toportho.com.
We appreciate your interest in joining The Orthopedic Partners Clinic team. Only candidates selected for further consideration will be contacted.
Note: This job description is intended to outline the general nature and level of work being performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
To apply for this position, please submit your resume online or email to crowley@toportho.com.
We appreciate your interest in joining The Orthopedic Partners Clinic team. Only candidates selected for further consideration will be contacted.
Note: This job description is intended to outline the general nature and level of work being performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
