Chattanooga Family Practice, a division of Summit Medical Group, is seeking an Appointment Schedulerto join their practice. The right candidate will have one year experience in the medical field with at least 6 months in scheduling patients. This is a Full-Time opportunity.
Responsibilities: (List does not include all duties assigned)
- Answers incoming phone calls in a prompt, courteous and helpful manner.
- Directs all calls to appropriate areas and / or extensions.
- Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
- Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers.
- Verifies and updates necessary information in the medical records / database.
- Maintains computerized scheduling and follows office scheduling policies.
- Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
- Communicates general clinic information, when appropriate.
- Responsible for communicating telephone system inefficiencies or repair needs.
- Responsible for preparing next day paperwork.
- Maintains work area in a neat and orderly manner.
- Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
- Assists with other general office functions, such as mail processing, as requested.
- Attends meetings as required.
- Maintains strictest confidentiality both internally (with other Summit employees) and externally (with the public).
- Adheres to the corporate compliance plan and policies.
- Performs related work as assigned.
Experience: Must have one year experience in medical field with at least 6 months in scheduling patients.
In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.