Application Analyst- Full Time

POSITION SUMMARY
This position provides general support of various software applications by applying specific knowledge to ensure effective and optimal use of current applications in collaboration with build teams and implementation/support teams. The Application Analyst may participate in any phase of both large and small projects, maintaining accountability for the success of assigned tasks, operation of assigned system modules, user satisfaction, and user understanding of such applications.
POSITION REQUIREMENTS
Education:

• High school diploma or GED required.
• Bachelor's degree in Business, Information Technology or related field preferred.

Minimum Experience:

• At least two years' experience in the information systems field.

Knowledge/Skills/Abilities:

• Ability to demonstrate skill in the use and support of a variety of software applications commonly used in a health care organization.
• Working knowledge of PCs, collaborative computing tools, process improvement techniques, healthcare information management, general information architectures and technology, system integration, and laws and regulations relevant to assigned applications.
• Excellent interpersonal and communication skills.
• Excellent analytical, logical thinking and problem solving skills.
• In compliance with patient safety standards, must be able to effectively communicate in English. Bi-lingual abilities preferred.

Certifications/Licensure:

• Possession of a valid driver's license in the employee's state of residence.
• ITIL Foundation preferred

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal office environment. The noise level in the work environment is usually quiet to moderate while in the office.
• Occasional travel to various health system locations.
• Occasional work is required on weekends with advance notice. If the department is deploying a system wide upgrade, weekend work will be required as well as changes in scheduled work time on a temporary basis.

Essential Functions

1. Provides consistently exceptional care at all times.
2. Provides customer service to users and troubleshoots application/system issues
3. Documents and reports system issues through internal chain of command; communication with vendor where appropriate.
4. Support new user access requests and access provisioning
5. Acts as a point of contact for management and staff in assigned areas related to Barton applications and IS services. Actively participates in interdepartmental meetings and discussions with end department preceptors and managers.
6. Provides role-based training and assesses end-user proficiency.
7. Identifies and resolves routine problems and issues with assigned applications to ensure high levels of availability and user satisfaction. Maintains contact with users and senior team members to ensure understanding of needs, assignment's and overall goals.
8. Specializes in EMR modules and trains new employees to prepare them for their new role. Provide remediation training for current employees that need refreshers on EMR workflows.
9. Provide testing and end-user support for quarterly Epic upgrades.
10. Responds to the needs of the department by performing other duties, as necessary.