Api Connect Support Engineer

Job Title/Role

API Connect Support Engineer

Mandatory Skills

IBM API Connect, API Support, Kubernetes; IBM Cloud Pak products experience

Client Interview Needed for Selection (Yes / No)

Yes

Job Description

The engineer will be responsible for the operational support of DataPower, and API Connect for customer's Gateway team.

Qualifications

5+ years of experience in a relevant IT operational/production support position

3 years of experience supporting IBM API Connect

OpenShift/Kubernetes; IBM Cloud Pak products experience is a plus

Ability to effectively troubleshoot issues

Ability to analyze logs and identifying the kind of issue and route it accordingly.

Dashboarding, reporting, and alerting using Splunk or similar tools

Strong drive for process improvement and operational excellence.

Responsibilities

Troubleshoot / triage Production Issues

Support on call on weekends as per roaster

Lead triage call with Incident management team and project teams

Provide interface support, identify if it's a platform specific issue and route to the platform team etc.

Monitor and report on system health

Document learnings, root cause analysis and defect prevention steps.