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Form of workJob Description
Support Team Leads
As Support team leader, with ITIL experience, you will be responsible for set of applications/ domains within BSS or OSS stack to ensure smooth running of production environment in Telecom stack. Experience working in telecom service providers like Telefonica Spain is added advantage
- Expert level knowledge for managing and monitoring requests, incidents, problem records and Change Management. Expertise in incident management and resolution, both in productive and pre-productive environments. Change Management, coordination, deployment and support for SW implementation.
- Experience in operations & tools for e2e order assurance, fallout handling relaunch of orders, resolution of technical problem, Management of mass order release operations, E2E monitoring of supply to end customer
- SOX Management, analysis and resolution of Security incident, data quality issues
- End-to-end triaging for issue resolution, Identification of root causes of incidents, Generation of a knowledge database
- Supervision and Operation of Billing Cycles for all segments
- Performing support activities necessary to complete operational and/or business processes: closures, audits, inspections, extractions of information and other routine operations.
- Driving implementation of Continuous Service Improvement, Automation, Performance monitoring of SLA-KPI. Communication & Reporting to internal and external stakeholders
- Tools experience in
