Air And Ocean Office Manager

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Purpose: 

Has overall strategic and day to day responsibility for the operations in a Branch. Manage the staff of the department in order to provide high quality service to customers while meeting the goals of the company.

Essential Duties:

General Office Management:

·  Responsible for all aspects of daily Air and Ocean operations, sales, revenue, customer service and administration of the Office.     

·  Ensure all operations are conducted in a safe manner and in compliance with all applicable regulations and standards. (TSA Facility Management, Safety Coordinator.)

·  Analyze Profit & Loss to achieve NEU’s business goals.  Attend monthly manager revenue and P/L meetings and generate reports (Estimate, Monthly Business Reports, and Quarterly Manager Review Reports.)  Manage existing vendors that provide local transportation services - (trucking, cartage, etc.)

·  A/R and A/P record keeping and review balance worksheet.  Responsible for collecting unpaid invoices within credit term.  Proactively manage and monitor costs.  (Review, process and approve purchase orders.)

Sales:

· Solicit and develop new accounts by canvassing through sales leads from local and overseas resources and information mining.

·  Maintain existing customers and develop new business (Air Import, Air Export, Domestic NEWLINKS).  Participating in yearly service bids – large scale accounts.  Generate quotations using database quotation system.

· Liaison with other sales executives locally, nationally and/or internationally (as necessary) and plan strategies for securing new accounts.

· Responsibility to maintain new account profitability, and work to increase profitability over period of shipments.

Operations:

·  Ensure excellent customer service is carried out to each account and consistent quality service is maintained for the customer.  Initiate new customer documentation evaluation and AS400 set up process.

·  Prepare necessary documents, AWBS, B/L and issue billing invoices (Air Import, Air Export and Domestic NEWLINKS).

Employee Relations:

·  Manage staff . Oversee and conduct employee annual and period performance evaluations, to ensure employees’ alignment, capability and engagement with NEU’s  strategy and goals. 

·  Provide guidance, resources, training and other support to allow the staff to perform at a high level. 

Quality & Compliance:

· Instill and demonstrate NEU’s commitment at all organizational levels to adhere to the “Corporate Quality Policy.”  Implement ongoing audit programs at the office to develop and follow written operations procedures to enhance overall service levels, retain ISO certification to achieve continuous improvement. 

Other assignments given by General Manager depending on the needs of the department

Behavioral Descriptors 

• Strong leadership, management, supervisory and organizational skills
• Strong teamwork skills and inclination
• Strong communications skill – listening, providing and receiving feedback
• Process improvement
• Influencing skills in a matrix environment
• Ability to understand, develop and maintain business relationships
• Influencing skills and patience – ability to deal with complex processes that may involve multiple levels of approval

Annual Pay Range: $60,000 - $70,000

Minimum Requirements, Education, and Experience:

·         Minimum 5 years’ experience in the international freight forwarding and logistic industry (80% Air, 20% Ocean) with substantial operations background and management experience.

·         Comprehensive knowledge and understanding of multi-modal cargo operations.

·         Exceptional interpersonal, analytical, problem-solving, and communication skills required.

·         Critical decision-making skills required.

·         Bachelor’s degree or equivalent desired.

·         Sales experience selling Domestic and International Air and Ocean Freight services desired.

·         Proven ability to manage a high quality, efficient, and cost-effective operation.

·         Ability to analyze, initiate, and implement plans to achieve budgeted and forecasted goals.

·         Strong leadership presence, motivational skills, and customer service oriented.

·         Must demonstrate working knowledge of accounting, logistics, pricing, and information technology.

·         Greate PC skills with proficiency with Microsoft Word, Excel, Power Point and AS400.   

Organization Relationships:

Reports To:

• General Manager

Supervises:

• Supervise personnel/business activities and staff within the department, and provide goals, guidance, resources, training and other support to allow the staff perform at a high level. This includes performance management.
• Plan/organize the department, and achieve a goal include increasing Revenue, cost saving (analysis of cost and negotiate with subcontractors.)

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.