Ai Chatbot Business Analyst- Remote

Complete Description:
AI Chatbot Business Analyst Role:
seeking an experienced AI Chatbot
Business Analyst, who has a blend of technical proficiency with a strong
understanding of business processes and user experience. They serve as a
liaison between business and IT teams by facilitating communication and deterining software objectives that align with stated and unstated business
needs. The AI Chatbot Business Analyst, will need to analyze, define, test, and
improve user experience of AI Chatbot solutions. The goal is to create a
chatbot experience that is conversational and natural, engaging, and intuitive.
Responsibilities include:
·
Obtain a deep understanding of business
needs, creating target state process flows and translating them into system
requirements for chatbot development.
· Use a variety of techniques to
understand business requirements, such as interviews, workshops, surveys, site
visits, and storyboards.
·Communicating with stakeholders to
ensure their needs are met and to manage expectations regarding capabilities
and limitations of AI chatbots.
·
Understand technical options,
limitations, costs, and risks. Communicate tradeoffs to business partners and
work with them to shape requirements accordingly.
·
Work with business and delivery
teams to prioritize requirements.
·
Help resolve competing priorities between
stakeholder groups by facilitating stakeholder discussions and escalate issues
where appropriate.
·
Manage requirements scoping
throughout the delivery process.
·
Create seamless conversation flow prioritizing
on user experience through well-designed workflows and dialogue trees that
depict logical design for conversational journeys.
·
Analyze data access needs for
chatbot solution and document API requirements.
· Experience in documenting intents,
responses and flows using Azure Language Studio or Google Dialog flow.
· Ensuring the chatbot functions
correctly and efficiently and testing for scenarios like user intent
recognition and response accuracy.
·
Train customer service teams on best
practices for utilizing and troubleshooting chatbot systems.
·
Keeping abreast of the latest trends
and advancements in AI chatbot technology is crucial for enhancing chatbot
capabilities.
·
Analyze chatbot performance data and
user feedback of the chatbot to identify areas for improvement to intents, responses,
and conversational flows.
·
Providing regular reports on chatbot
performance, user feedback, and other key metrics, and maintaining
comprehensive documentation.
·
Ability to establish and maintain a
high-level of customer trust and confidence.
Skills and Credentials:
·
Knowledgeable in developing intents
using Azure Language Studio. Familiarity with Microsoft CoPilot is preferred.
·
Knowledgeable in developing intents
using Google Dialog flow is preferred.
·
Professional certification in agile
methodologies is preferred.
Experience
·
Bachelor’s degree in computer
science, Information systems or related discipline, or equivalent and extensive
related project experience.
·
3-5 years of business analysis
experience
·
2 years or more extensive experience
in Conversation Flow Design focusing on User Experience
·
1-2 years Azure Language Studio experience,
1 -2 years Google Dialog Flow experience preferred.
·
Experience facilitating user experience
workshops for requirements analysis.
·
Experience in training and deploying
AI models.
·
Experience creating workflows using
formal notation such as the Business Process Modeling Notation (BPMN) is
preferred.
·
Knowledge of formal requirements
gathering methodologies.
·
Experience developing Business
Requirements - project initiation document, what the needed achievements will
be, and the quality measures.
·
Experience developing Functional
requirements and conversation flows - describe what the system, process, or
product/service must do to fulfill business requirements.
·
Experience developing User
(stakeholder) requirements - are a very important part of the deliverables, the
needs of the stakeholders will have to be correctly interpreted. This
deliverable can also reflect how the product will be designed, developed, and
define how test cases must be formulated.
·
Strong organization and writing
skills. Experienced developing graphic
representations of complex business processes.