Agent Onboarding Specialist

As a leading MVNO, StandUp Wireless is focused on ensuring our growing number of agents experience a smooth and positive onboarding experience. We are seeking an Onboarding Specialist to help us keep up with this growth!

This is a great remote work opportunity!

Who We Are

StandUp Wireless is a dynamic wireless service provider focused on leveraging technical insights and innovative solutions to keep our communities connected. The company offers an energetic, entrepreneurial atmosphere where employees work in teams to help achieve goals. StandUp is a company built on trust that values individuals with personal initiative and creative solutions. Best of all… We are a small but mighty company that makes a huge impact!

What You Will Be Doing

As a StandUpOnboarding Specialist, you will work closely with various departments to ensure that the onboarding process runs smoothly and that our new agents have the necessary resources and information to be successful in their roles. Ultimately, your goal is to create a welcoming and supportive environment for new agents, helping to build a strong and productive team. Your typical work schedule will be 11:00 AM to 8:00 PM Eastern, Monday through Friday, and you will work some weekends. Day to day, your responsibilities will include:

• Monitoring and tracking the progress of agent tasks and processes, ensuring adherence to specified timeframes
• Reviewing incoming requests and prioritizing them based on urgency and operational requirements
• Processing agent requests using ZenDesk effectively and swiftly within established timelines
• Coordinating with relevant platforms to send background checks and training information to agents; tracking delays; and escalating issues to IT or third-party platforms when necessary
• Verifying completion of background checks and training before proceeding to the next stage
• Managing each status, thoroughly reviewing background checks and training for completion
• Escalating flagged background checks and initiating detailed investigation
• Utilizing a tracking system to monitor the status of each agent
• Monitoring agents' completion status and ensuring timely completion of credentialing within established timeframes

Please note this is not an HR-related position. Agent Onboarding Specialist is a customer support type position.

How You Qualify

• At least 2 years of experience in operations support or a similar role in a fast-paced environment
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Attention to detail and the ability to identify errors or discrepancies in documentation
• Excellent verbal and written communication
• Proficiency in using tracking systems or software, such as Google Sheets and ZenDesk
• Ability to work under pressure and meet strict deadlines
• A basic understanding of background check processes and associated timelines (preferred)
• Familiarity with IT support and escalation procedures (preferred)

What We Offer

The StandUp Wireless family engages in a highly collaborative and fast paced environment that values your opinions in every step of the creative process! As we work together to serve low-income communities, we are committed to work-life balance, an inclusive culture, and shared respect for each other across the organization. And we have a great benefits package for our full-time employees that includes:

• Competitive Compensation
• Bonus Incentive Programs
• Medical, Dental and Vision Benefits
• 401K Plan With 3% Employer Contribution
• Company paid Life and Long-Term Disability Benefits
• Voluntary Benefits and Wellness Programs
• Home Office Monthly Stipends
• Paid vacation, sick leave and holidays

Please note that pay offered is commensurate with experience, within the posted pay range.

How to Apply

PLEASE SUBMIT RESUME AND DESIRED SALARY TO BE CONSIDERED FOR THIS ROLE

We are an Equal Opportunity Employer that values diversity in the workplace!