Customer Onboarding And Training Specialist

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Cornerstone Building Brands Shelter Solutions business unit is hiring for a new role: Customer Onboarding and Training Specialist.

This position plays a crucial role in ensuring our customers have the knowledge and skills to have an excellent buying experience furthering our goal of become the Premier provider of building materials. This role will focus on new Customer Onboarding (seamless navigation of our systems and processes); product knowledge education including new product introductions and where applicable, provide additional education that assists our customers in their desired growth goals. Additionally, this role will actively seek and incorporate customer feedback to continuously improve our training programs and educational materials. This position reports directly to the Director of Sales Enablement.

Essential Functions/Responsibilities

• Build, implement and curate Customer Onboarding programs and processes for all Shelter businesses. This includes contact lists, start up processes, and how to navigate internal support functions easily and quickly within Cornerstone Building Brands
• Unify customer training activities through a centralized calendar, tracking, and resource allocation
• Deploy trainers/SMEs as needed
• Create high-quality, engaging on-demand Training materials for certification, such as video tutorials, user guides, and interactive modules to cater to diverse customer learning needs
• Develop comprehensive training curriculum that maximizes customer adoption, product usage, and retention rates
• Collaborate closely with cross-functional teams SMEs, including Sales Enablement, Product Management, Sales, Marketing, and Customer Service, to ensure training programs align with sales strategies, product updates, launches, and customer needs
• Collect and analyze customer feedback regarding training effectiveness and incorporate insights to enhance training programs and education
• Stay up to date with industry trends, best practices, and Training methodologies to continuously improve the training materials and delivery methods
• Identify training gaps and work with relevant stakeholders to develop new training content and resources
• Maintain accurate records of training activities, customer participation, and performance metrics. Develop plans to improve CSAT / NPS scores of training programs over-time
• Collaborate with cross functional SMEs to continuously improve training offerings based on customer feedback and changing market trends
• Build a trusted relationship with Sales team
• Develop structure to deploy omni-channel training strategy

• Bachelor's degree required in Sales, Marketing, Business or related field
• At least 5 years’ experience on a high performing sales or marketing team leading projects focused on customer training, sales enablement, and/or product learning and development
• A strong understanding of sales and creating a positive customer experience, including sales & marketing content, tools, and Training
• Familiarity with multimedia tools and software used to develop e-learning resources
• Technical expertise with learning platforms and customer enablement platforms
• Effective communication skills along with a strong customer-orientation
• Solid understanding of the P&L, ROI analysis; have strong quantitative skills coupled with solid business foundation
• Ability to build relationships with ease
• Prior experience with data-based customer stratification preferred
• Working knowledge of current adult learning methodologies and measurements
• Collaborative work style – internal, external, horizontally, vertically
• Understands analytics to ensure training and development is providing appropriate outcomes to deliver a premier customer experience
• Analytical mindset, with the ability to assess training program effectiveness and make data-driven improvements
• Bilingual preferred (English/Spanish)

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The US base salary range for this full-time position is $95,000.00 to $110,000.00 + 5% Bonus + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.