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SalaryAbout Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.
The Job
The mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for Omnidian’s residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role.
Within the Operational Success Team, the System Onboarding sub-team is responsible for:
- Onboarding new solar assets and their metadata
- Ensuring the integrity of installations through a Performance Verification Test
- General support for the larger Residential Operations team
This particular role will focus on Onboarding new solar assets and their metadata to ensure the health of newly added assets.
What you'll do
- You will be working with relevant PDFs, excel and word document files, extracting, entering, validating data, and uploading new data and accounts into Omnidian’s internal database with speed and accuracy
- You will be receiving detailed training and instructions in order to perform your task.
- Learn, execute, and help implement improvements for existing and new processes
- Support escalated cases and work internally to drive them to resolution
- Work collaboratively with internal Portfolio Operations Managers, Field Service, as well as Customer and Technical Support Teams
- This role is primarily internal-facing, with occasional interactions with external customers, clients and manufacturers
Who you are
- Highly responsive and organized
- Keen attention to detail and accuracy
- Takes ownership of resolving issues to completion
- Works autonomously with minimal oversight
- Comfortable working with large data sets
Experience for Associate role
- High Priority
- MS Office proficiency required, Excel specifically important
- Must be respectful and possess stellar communication skills
Preferred but not required- Previous data entry, administrative, or other relevant experience
- Comfortable working cross-functionally with different departments
- CRM experience such as Zendesk or Salesforce Service Cloud
Experience for Specialist role
- High Priority Associate level, plus:
- 6+ months of solar industry experience and knowledge of solar components
- Track record of identifying opportunities to improve processes
- CRM experience such as Zendesk or Salesforce Service Cloud
Preferred but not required- Previous data entry, administrative, or other relevant experience preferred, but not required
- Comfortable working cross-functionally with different departments
Work-life at Omnidian
- All of our roles offer the opportunity to work remotely
- If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
- If you are near one of our employee clusters, we offer one or more local gatherings per year
- We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?
Grow with us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, including the hiring manager for this team.
- Internal candidates: Check out our advice onInternal Transfer: Job Application Process
- Here are the three roles in the Systems Onboarding career track:
- Systems Onboarding Associate
- Systems Onboarding Specialist
- Senior Systems Onboarding Specialist
- We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
$40,000 - $52,000 a year
Midpoint for Associate: $40k (19.23/hr)
Midpoint for Specialist: $52k (25/hr)
Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
