Agent Advisor

SERHANT. is the most followed real estate brand globally, calibrated for tomorrow's marketplace, delivering proven results for buyers, sellers, and developers.

We are seeking a highly motivated and organized individual to join our dynamic S.MPLE Department as an Advisor to SERHANT. Agents. The successful candidate will play a crucial role in enhancing our agent services and experiences, which aims to provide exceptional support to our real estate agents and ensure a seamless agent experience from start to finish.

Responsibilities:

• Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion.
• Contribute to month over month increased Agent adoption and engagement by a minimum 5% when it comes to S.MPLE usage.
• Manage 50+ incoming Agent requests effectively with accuracy and high-quality deliverables.
• Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
• Leverage internal and external AI tools and technology that are provided.
• Act as the Quality Control checkpoint before delivering an Agent their requested items.
• Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required.
• Collaborate with other brokerage departments.
• Support VIP Agents and Teams to leverage their business growth.
• Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings.
• Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
• Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
• Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs.
• Participate in company training on skills improvement with respect to internal systems, resources & technology.

Requirements:

• 5+ years’ experience, with 2-3 years’ experience in a high-level customer service position with direct client facing interactions.
• Proven experience in an office manager or in a similar administrative role, preferably within the real estate industry
• Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software.
• Excellent organizational and time management skills
• Strong attention to detail and accuracy in data entry and document preparation
• Demonstrated problem solving abilities and capacity to handle multiple tasks
• Familiarity with real estate transactions and contracts a plus
• Ability to maintain and handle confidential information

Skills:

• Responsible, organized, and diligent, with sense of urgency and attention to detail
• Strong copywriting skills
• A dynamic, positive personality that is self-motivated
• Excellent communication skills
• Leadership ability

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Work Location: Remote