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Form of workTD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 63 on the Fortune 500® and has been named one of Fortune's World's Most Admired Companies for nine straight years.
The After Sales Management Coordinator provides telephone and e-mail support to customers in resolving more complex shipping, credit and returns issues.
What You'll Do
- Provides the highest level of customer service at all times to internal and external customers.
- Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc.
- Follows department guidelines for methods of research and accuracy.
- Utilizes all necessary internal applications.
- Interacts with associated internal department to resolve issues.
- Maintains notes in appropriate systems.
- Creates follow-ups with customers in order to provide the best customer experience.
- Identifies issues that need escalation and passes on to the appropriate person.
- Performs additional duties as assigned.
- Meets attendance and punctuality standards.
What We're Looking For:
- High School Diploma plus related customer service experience within a similar role and/or equivalent education and experience, Bachelor's Degree preferred.
- Working knowledge of Customer Service processes with the proven ability to multi-task and prioritize.
- Must possess professional phone manners as well as established verbal and written communication skills.
- Established background practicing good judgement and initiative in resolving problems and making recommendations for better servicing customers.
- Proven ability to create and leverage structured continuous improvement programs with quantitative and qualitative results.
- Demonstrated analytical & communication skills including listening and negotiating skills, organizational and multi-tasking skills as well as a high degree of quality customer service and proven dependability.
- Advanced skills in Microsoft Office (Excel, Word and Outlook, PowerPoint, etc.).
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
