Admission Coordinator

Join our Mission!

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We believe all patients and families entrusted in our care deserve the highest level of compassion, respect, and quality of care.  As the Admissions Coordinator/Intake Coordinator you will partner with our teams to further that mission. 

Schedule: Full-Time, Sunday to Thursday ,10am-7pm (with rotating on-call and rotating holidays)

Why choose Bristol?

• Passionate company culture committed to the highest standard of care in the hospice industry
• Advanced training programs
• HSA & 401(k) available
• PTO and Paid Holidays
• Tuition Reimbursement
• Medical, Dental, Vision, Life Insurance and more

On an average day, you will:

• Promote an environment that facilitates quality care, customer service, and a spirit of cooperation among home care team members
• Act as a liaison between private, HMO, or federally funded insurance companies and the agency
• Triage incoming calls related to patients, families, physicians, and staff
• Initiate referral process as outlined in department-specific procedure
• Act as a liaison for hospital case managers providing resource information options to help coordinate services as needed
• Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners, and private individuals 
• Verify MD licensure
• Keep ED informed of day-to-day activities, insurance case issues and patient care concerns

• Work with ED to keep agency in compliance with all regulatory, licensing and accreditation requirements
• Actively participate in performance improvement activities as directed by ED
• Collect data from clinical records and field staff, for insurance verification to staff treatment plans and services needed by patients
• Keep ED informed of day-to-day activities, personal accomplishments, staff concernsand problems
• Assist with new hire orientation
• Co-facilitate IDT with ED as needed to ensure flow of process and documentation
• Monitor census and track homecare admissions, discharges, certification and re- certification dates on all patients and provide this information for IDT to staff providing services to patients
• Coordinate OASIS transmission to the state meeting regulatory guidelines
• Participate in and assists with community activities, i.e. health fairs, conventions, community education programs, etc. as assigned by the Executive Director

REQUIRED EDUCATION & EXPERIENCE:

• Must have one (1) year hospice experience
• Must have two (2) years of admissions experience
• Must have a high school diploma or equivalent
• Must be at least 18 years of age
• PR certification preferred

• Must have excellent verbal and written communication skills, problem solving skills and attention to detail
• Must have a general knowledge of medical records, office procedures and office equipment
• Must show aptitude of computer data entry and the use of current software systems, such as word processing, spreadsheets and projects
• Must have the ability to meet the public and staff as a positive, friendly, and professional representative of Bristol Homecare
• Must have effective social interaction, communication and organizational skills as well as the ability to perform a variety of tasks efficiently

• Must be flexible in work hours