Administrative Support Representative

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.

About the Job

Tailored Customer Solutions (TCS) is looking for an organized Administrative Support Representative II to assist with day-to-day operations of our customer facing teams. This role will provide Administrative Support to the Telecommunications, Digital Communications and Operations departments by coordinating daily clerical tasks, scheduling daily staffing needs, and providing reporting as needed. This role reports to the Director, TCS Operations.

What You’ll Do | Key Accountabilities

· Prepare daily departmental reports for distribution, highlighting any variances that might be impactful to daily business.

· Review and edit the department’s daily schedule to gain maximum occupancy, this includes scheduling coaching and development sessions, floor coverage and department huddles.

· Audit, prepare and log weekly treasury checks, this includes logging checks that are returned in daily mail.

· Organize workforce management initiatives and support requests within Workforce Management platform.

· Analyze and monitor real time adherence of scheduling conditions and data to effectively gauge service levels, as well as provide discrepancy reporting to management.

· Monitor and report on the call-in attendance line.

· Manage department email inbox, responding in a timely manner and escalating emails as needed.

· Frequently work with confidential information, exercising discretion with all tasks.

· Perform other administrative duties as assigned.

Skills, Abilities, Experience & Qualifications

· High School diploma or equivalent required

· Excellent interpersonal, written, and verbal communication skills, with the ability to effectively communicate with individuals at all levels within the organization.

· Proficient with Microsoft Office 365 and CRM systems.

· Must be able to demonstrate impeccable follow-through and follow directions.

· Ability to work well under pressure in a fast-paced and deadline-oriented environment.

· Demonstrated collaborative skills and ability to work well within a team.

· Strong analytical, prioritization, and problem-solving abilities

Work Environment, Physical & Mental Demands:

· Ability to sit and work at a computer keyboard for extended periods of time.

· Ability to stoop, kneel, bend at the waist, and reach on a daily basis

· Able to lift and move up to 25 pounds occasionally.

· Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.

· Regular and on-time attendance.

· This position is a hybrid position, based in the Houston office location and will be required to be in office a minimum of three days a week.

Benefits

This role is eligible for health, dental and vision insurance, prescription drug, retirement savings (401k, employer-funded retirement plans, deferred compensation, and other defined-benefit or defined-contribution), life insurance, accident and disability, paid time off for sick leave, vacation (80 hours per year), bereavement, jury duty, holidays (9 days per year), wellbeing program, commuter, adoption assistance, legal services, and employee merchandise discounts.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: Hybrid remote in Houston, TX 77072