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Form of work
SalaryJob Description:
About the Role:
We're seeking a friendly and detail-oriented individual who loves working with people and excels in customer service. If you have a good grasp of computer skills beyond the basics and enjoy using technology to solve problems, this role is for you! We value excellent communication skills and a team player attitude. In this role, you will delve into the details of the moving industry and play a crucial part in our operations, whether working independently or as part of our team.
Key Responsibilities:
- Be the first friendly voice customers hear when they call, and the helpful hand behind emails and texts.
- Act as a key link between customers and our owners, ensuring everyone's on the same page.
- Work with various booking sites and coordinate with our crew members to keep things ticking.
- Stay in regular touch with the owners, keeping them updated and informed.
- Handle job bookings and schedules, both on the phone and online.
- Provide estimates and quotes with a smile, and make sure invoicing is a breeze.
- Take care of contracts, ensuring they're signed and sorted.
- Keep our calendars up-to-date, so everyone knows what's happening when.
- Engage with our customers post-service, encouraging feedback and responding to reviews.
- Lend a hand in some of our creative marketing efforts.
Working Hours:
- Weekdays from 8:00 AM to 1 PM (subject to variation based on the season).
- Some weekend availability will be required but will be limited to answering the phone and sending out estimates only.
- Flexible hours with an average of 20 hours per week during the off-season and 25-35 hours per week during peak times.
Compensation:
Full details will be discussed when we interview.
Job Types: Full-time, Part-time
Pay: From $21.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- Paid training
- Profit sharing
Day range:
- Monday to Friday
- Weekends as needed
Experience level:
- 1 year
Shift:
- Morning shift
Work Location: Remote
