Administrative Coordinator - Scheduling

SUMMARY

The Scheduling Coordinator is responsible for ensuring that patient care is coordinated and managed appropriately. . Respects and promotes the mission, vision, and values of VNA Health.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Receives case referrals. Reviews available patient information, including disciplines required, to determine home care needs. Makes Assignment According to patient needs.
• Ensures that authorizations are received and requested as needed for new referrals.
• Assigns patients appropriately for continuity of care; ensuring productivity standards are met.
• Responsible for coordination of all patient visits.
• Coordinates and manages the monthly schedule of nurses and home health aides.
• Support intake coordinator; receiving and processing new referrals, triaging for skilled need and same day visits.
• Initiates conferences with nurse manager or program director regarding any questions about individual eligibility for services.
• Receives and triages phone calls from patients and refers all sources, as related to scheduling.
• Complies with accepted professional standards and principles.
• Has working knowledge of state, federal, local and accreditation regulations for the delivery of home health services.
• Able to prioritize and facilitate interventions that effectively solve or prevent problems related to day to day operations
• Actively participates in quality management program. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

POSITION QUALIFICATIONS

• College degree preferred or equivalent experience.
• General front and/or back office experience required, with previous support of management highly preferred.
• Experience in handling phones, medical records, schedule changes, medical billing and data entry in a medical environment preferred.
• Demonstrated ability to perform multiple tasks in a fast-paced busy environment.  Ability to deal with rapidly changing priorities.
• Must have high level of interpersonal skills to handle sensitive and confidential situations.
• Must have strong computer software aptitude including Google Docs and Excel
• Electronic medical records experience, not required
• Ability to communicate compassionately and effectively about end of life issues.
• Demonstrated ability to prioritize workload.
• Knowledge of state, federal, local, and accreditation regulations pertinent to job responsibilities.
• Excellent written/verbal and interpersonal communication skills.
• Spanish Speaking highly preferred (bilingual Spanish)

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