Administrative Assistant

Since 1946, Davis-Ulmer Sprinkler Co. has been providing full-service fire sprinkler, suppression, alarm, and security systems to its customers, while maintaining our reputation as being one of the best companies in the business in the Northeast region.  Davis-Ulmer contributes its success to their loyal employees and customers.  The company's overall work force has grown and as we move forward, we foresee continued expansion throughout the Northeast.

At Davis-Ulmer we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience.  The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, we are looking to add an Administrative Assistant to our office in Buffalo, NY.  As an Admin Assistant, you will be responsible for performing a variety of clerical duties focusing particularly on our billing processes and requests. 

Essential Duties and Responsibilities:

• Accurately prepares and invoices customer per the requirements of the job and the customer to ensure the customers preferred billing procedures are followed. May possibly include credit and rebills, if necessary.
• Customer service to include: invoicing the customer quickly and accurately, collections of past-due monies, understand and able to answer questions related to the invoice.
• Scans and uploads documents to the online document storage system to include invoices, purchase orders, contracts and other information needed based on the customer.
• Collects W9 forms, Certificate of Insurance and Exempt Sales Tax certificates as required.
• Greets visitors or callers and handles their inquiries or directs them to the appropriate person according to their needs.
• May assist in obtaining information needed for each job such as, PO#'s, tax-exempt forms, insurance certificates, utilization reports, liens, credit applications and certified payroll information. 
• Updating Master Service Agreements
• Other duties or special projects as assigned.

Qualifications:

• Good oral, written and telephone skills
• Good customer service skills
• Time management, organizational and interpersonal skills
• Moderate to advanced computer skills including Microsoft products
• Ability to define problems, collect data, establish facts and draw conclusions

Education and Experience:

• Previous experience with billing required
• High School Diploma/GED required; Associate's Degree preferred
• Previous experience in an administrative setting or equivalent combination of education and experience
• Previous experience in the fire protection industry a plus

Physical Demands and Work Environment:

• Office environment - moderate noise
• Mostly sedentary role with the need to move about the office to copy, scan, fax and file
• Will require opening of heavy file cabinets with bending, stooping or kneeling to file
• May require light lifting of storage boxes, packages to be mailed, etc.
• May require consistent time spent on the computer and phone throughout the day

Starting Pay Range: $20-$23 per hour

Davis-Ulmer offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what you care about most."

Equal Opportunity Employer, including disabled and veterans.