Address
Form of work
SalaryOverview:
JAMS is committed to diversity and inclusion.
A Brief Overview
Provides concierge service and administrative support to clients. Offers a high level of client service to internal and external clients. Maintains Resolution Center appearance and provides base-level case support.
What you will do
- Provides professional concierge-level Client Services (client and neutral check-in, room assignments, front desk logistics and responsibilities). Moderates virtual and hybrid hearings, answers phones, and routes inquiries.
- Coordinates hybrid hearings (logging conference rooms, Panelists, and clients into online sessions); supports Panelists with technology needs, assistance, and trouble-shooting throughout the day; and coordinates with IT for tech support and logistics.
- Performs administrative tasks (case management support, filings, etc.), prepares and distributes mail, completes data entry, maintains document retention, and assists on other projects designated by the manager.
- Coordinates food/beverage service (cafes, snacks, beverages, and coffee), restocking, cleaning, and lunch buffet set-up and breakdown.
- Maintains facilities, including liaising with building management and security; partners with manager to address facilities issues, repairs, etc.
- Assists Senior AACS and AMFA to address safety plans and evacuation procedures.
- High School Required
- 2-3 years of working in an administrative, clerical, or operations role. Preferred
- 2-3 years of working in legal and client service role. Preferred
- 2-3 years of working with Information Technology, audio, video, and video conferencing. Preferred
- Computer literate and proficient in all software programs required for the position. (Required proficiency)
- Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)
- Verbal and written communication skills. (Required proficiency)
- Ability to troubleshoot technical issues while working with remote IT support. (Preferred proficiency)
- Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls. (Preferred proficiency)
- Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Plus proficiency)
- Ability to proactively verify and test existing A/V equipment. (Plus proficiency)
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
