Administrative Assistant

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

POMONA PATHWAYS TO HOME

JOB SUMMARY AND PURPOSE

The Admin Asst / Intake Worker (Admin Asst I) provides general office support, Intake support, and acts as the office receptionist and telephone screener. Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

DUTIES AND RESPONSIBILITIES

General office duties

• Filing and assisting other office staff when required.
• Prepares client and worker folders, record files, and general filing of records and documents.
• Coordinates staff training and administrative events.
• Participate and assist in organizational functions and events.
• Database entry as directed.
• Orders office supplies, type, create, and mail correspondence.

Receptionist duties

• Answers telephone, e-mails, and replies to questions accordingly.
• Maintains informational and/or operational documents.
• Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

Intake Duties

• Conducts screening and intake for clients, following program procedures
• Keeps records of incoming clients in logs and HMIS system
• Assists clients with obtaining case management, referring community resources, identifying benefits as well as other shelter services
• Prepare and/or process documents, review for accuracy and completeness, update and evaluate information
• Prepares and generates daily reports; analyses data and prepares special reports as needed
• Perform other duties as assigned

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• 2 years of office and/or clerical experience; coursework or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirement.

PREFERRED QUALIFICATIONS:

• Working towards a Bachelor’s Degree in Business Administration, Management, or related field.
• Access or Service Point software.
• Bilingual in English and Spanish (written and verbal).

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment