Administrative Assistant

Contact Center Staff Administrator

ABOUT THE OPPORTUNITY

Trinity Solar LLC is looking for talented people who are detail-oriented and service-minded to support our Contact Center staff with on-boarding, facilitating shifts and schedules, and tracking training and professional development milestones. We are seeking highly motivated and reliable candidates to join our team and help maximize the productivity levels for our 150+ person Contact Center department. The Contact Center Staff Administrator will provide support for the Contact Center Leadership Team.

RESPONSIBILITIES

• Liaise with Human Resources to set up new hire classes for the Contact Center and facilitate flow of information to new hires regarding their onboarding process and start dates.
• Track completion of all necessary training from new hire training through continuing education and development courses for tenured employees.
• Assign and track completion of any knowledge assessments following training delivery.
• Assist Contact Center Leadership Team in developing and maintaining staff shift schedules, tracking call-outs and replacements as needed.
• Assist Contact Center Leadership Team in managing requests for Paid Time Off from Contact Center staff members.
• Facilitate annual performance review scheduling for the management team.
• Ability to assist with frontline troubleshooting of any issues an employee might be experiencing with Trinity processes or equipment.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s Degree is preferred, but not required.
• Highly organized with great attention to detail.
• Ability to multi-task and prioritize multiple tasks.
• Excellent written and verbal communication skills.
• Self-started, self-managed, and a team player.
• Service mindset, driven to support the team.
• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

What We Offer

Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

• Competitive compensation

• Comprehensive healthcare benefits which include:

• Medical, Dental and Vision

• Life insurance

• Employee assistance program

• Paid training

• A generous PTO program

• 401k plan supported by a company match

• Work-life balance

• Long term stability in a fast-growing industry

• The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives

• And Much MORE!

ABOUT OUR COMPANY

Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States’ largestprivately-heldresidential solar installer, composed of about 3,000 team members and boasting over 100,000 installations to date. Currently, Trinity offers solar installation in territories across Connecticut, Delaware, Florida, New Hampshire, New Jersey, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

Trinity Solar Inc. is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state or local laws.