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SalaryJob Description
Join our dynamic team at Child Support Services in Indianola, Iowa, and make a meaningful impact on the lives of families. We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey. As a valuable member of our office team, you'll handle administrative duties as well as casework.
In this role, you'll engage with customers who may have reservations about their child support obligations. Strong customer service skills and effective communication with diverse community partners are vital to achieving the program's goals. You'll provide information, answer questions, and collaborate with human service agencies, attorneys, court clerks, sheriffs, employers, and other stakeholders.
We're looking for a highly motivated and organized individual with excellent written and verbal communication skills. To thrive in this position, you must possess the ability to comprehend and apply complex instructions, including federal, state, and local laws, policies, and procedures specific to child support. You must be proficient in Microsoft Office applications. Past administrative legal experience is preferred.
Your responsibilities will involve specialized technical and administrative work, supporting local program objectives to ensure statewide success. Using internet resources, databases, and automated systems, you'll assist with tasks related to establishment, enforcement, and location activities.
Additional responsibilities include, but are not limited to:
- Managing assigned casework using critical thinking skills and independence.
- Prioritizing tasks and meeting performance goals and deadlines
- Delivering exceptional customer service, resolving issues with empathy and positive conflict resolution
- Adapting to changing situations and work pressures while maintaining composure
- Demonstrate proficiency in Microsoft Office applications, with a willingness to learn new software as needed
- Maintaining strict adherence to confidentiality provisions outlined in the Code of Iowa.
- Conveniently located off bypass near gas, medical, and banking services in Indianola
- Within quick drive of multiple restaurant options, shopping, and fitness centers
- Free parking on site
- Hybrid work options available after full training period
- A growing, diverse, and team-focused environment
- Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
- Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
- Health, Dental and Vision Insurance (See below for more details)
- Vacation Leave (96 hours/year)
- Sick Leave (144 hours/year)
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance ($20,000 paid for by the State of Iowa)
- Long-Term Disability Insurance
The hours of this position are Monday – Friday, 8:00am – 4:30 pm and occasional travel for work purposes outside of the office may be required. Telework options on a rotating schedule are available after full training period.
Join us in this rewarding opportunity to serve families and contribute to the Child Support Program's success. Apply now and become an integral part of our dedicated team!
Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from an accredited four-year college or university with a bachelor's degree in any field.
- A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
- Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant
Additional Qualification Requirements
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click hereto explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
