Accounts Receivable Specialist

Job Summary:

The Collections Specialist is responsible for collections of outstanding Accounts Receivable dollars from existing client base. The Collections Specialist will also assist with resolving customer billing problems and reducing Accounts Receivable delinquency.

Job Duties and Responsibilities:

• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Provide documentation as necessary to customers regarding their account.
• Resolve client-billing problems and rescue Accounts Receivable delinquency, applying good customer service in a timely manner.
• Research with the operations department outstanding issues to expedite the collection of accounts.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up on payment arrangements
• Track customer responses and follow-up via telephone and/or e-mail.
• Other responsibilities as assigned.

Physical and Mental Requirements:

• Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Familiarity with the construction environment involving liens and waivers preferred.
• Must have strong customer service skills and strong verbal and written skills.
• Must have proven mid skill level to interpret project documents, including but not limited to spreadsheets and billing documents.
• Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School Diploma or GED equivalency.
• Must have some experience in customer interface, such as liaison between the customer and the Company.
• Must be able to effectively operate office equipment and computing devices commonly used in the industry – including numeric keyboard by touch.
• Must have a minimum of two (2) years general office experience; construction experience preferred.
• Must be proficient with Microsoft Office (Word, Excel, etc.) and general accounting software and have strong typing/data entry skills.

Career Path:

• Accounts Receivable Specialist