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Form of workThe purpose of this position is to manage the Accounts Receivable for an assigned portfolio of customers, between $2 to $4 million, to ensure timely collection of invoices, minimize losses, identify and help resolve customer disputes and deliver an outstanding experience during every customer exchange.
-->Here is what you get as a FedEx Employee:
At FedEx Logistics, you'll find everything you'd expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World's Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.
Salary Increases - Salary increase based on individual performance
Tuition Assistance - Subsidy for continuous learning and education
Paid Time Off - Vacation, holiday, sick leave
Health Care Program - Medical coverage and dental coverage
Additional Benefits - Life, Disability (short/long term)
401(k) Program - Financial security in retirement
Reduced Shipping Rate - Exclusive discounts for personal shipping
LifeCare and LifeMart Benefits - Discount programs (e.g., car, restaurants, movies, daycare, pet care and more)
Job Description:
Manages assigned portfolio of accounts, ranging from $2 to $4 million & 350 to 400 accounts by monitoring account balances and agings, contacting cust (skip tracing) regarding delinquent invoices, determining and recording disputed charges, and researching unapplied cash and open credits in accordance with FTN's collection action policy. Minimizes risk of loss by identifying potentially high-risk accounts (excessive delinquency, exceeds credit limit) and making recommendations to management on corrective action (account restriction, cod, holding shipments, etc.). Provides customer service by interacting with assigned customers via phone, e-mail, etc. Answering customer inquiries and providing documentation and information as needed to ensure that customers have all necessary information to approve and process invoices for payment in a timely manner and within FTN's terms. Adheres to all company and department policies and procedures to ensure proper and effective internal controls over the billing-to-cash cycle. Coordinates flow of information between the customer and the cash application department in order to ensure the timely and proper processing of customer payments, adjustment, refunds and assists in problem resolution as requested. Works closely with the credit department in monitoring and managing the credit risk of accounts within assigned portfolio and in obtaining needed information on which to base credit decisions. Works w/mgr to establish personal goals and obj on annual basis that coincide with company and department objectives. Establishes methodology to monitor results and progress towards achievement of goals. Engages with sales and operations in efforts to assist with and/or be aware of collection challenges such as account converted to cash, cust restrictions, etc... Effectively uses key systems (duplex, image, galaxy, etrans, CRM, gtd, coda and FedEx Trade Networks' intranet) to research and provide customer with needed documentation and information. Handles other duties to support their assigned accounts as well as support collection of unassigned accounts (3,500 to 4,500) including skip tracing, sending copies to customers and payment centers, handling release calls, preparing refunds, addressing returned checks and mail, supporting dunning letter process, preparing collection agency pks supporting 3rd party coll agency requests and inquiries to coll mailbox.
Associate's degree in accounting or business or four (4) years equivalent experience. One (1) year previous credit and collection experience with a large volume customer based company preferred. Excellent communication skills. Good analysis and problem solving capability. Excellent organizational skills and strong attention to detail. Professionally persuasive and assertive. Ability to operate in a windows environment including experience with Excel and word.
Additional Information
Posting Date: 2023-11-27
- Hybrid Schedule
- Candidate must work at least three days in office. Wednesdays are mandatory in office. The remaining two days are in the discretion of the applicant.
- Candidate must be able to commute to the office location in the Buffalo, NY area.
- The compensation for the role is $15.00 - $23.17 per hour depending on education, experience and company policy.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.
Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.
Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
