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Form of workJob Description:
Summary Description:
We are looking for an account management intern. In this role, you will be part of the client services team working directly with a wide array of clients. You will be a part of a team that supports Rakuten Advertising clients in their affiliate marketing initiatives. These clients span luxury retail, beauty, electronics, travel, finance, etc. You will witness the day to day of managing a client portfolio and see how our team helps our clients achieve their goals. You will also be part of a team that interfaces with numerous internal groups such as analytics, marketing, billing, etc. This role will give you a great understanding of digital marketing from both an agency and client perspective.
Responsibilities:
• Manage communication and act as liaison between publishers, advertisers, account managers, and clients
• Update client promotions, creative and communications as necessary
• Audit creative and placements as mandated by account team/client
• Monitor client support email/calls and respond or route inquiries appropriately
• Ensure client issues are resolved in a timely manner
• Review partnered affiliate websites to identify optimization opportunities
• Monitor projects to ensure deadlines are met
• Prepare and run performance reports
• Create prospect lists using reports and independent research
Required Skills and Experience:
Current college/university enrollment. Communication, marketing, business majors preferred.
Capabilities required:
• Proven track record of execution
• Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and Rakuten tools and processes
• Communication Skills: Exemplary written and oral communication skills
• Detail orientation
• Attention to deadlines
About Rakuten Advertising: Rakuten Advertising is the global leader in integrated marketing solutions. With 16 offices around the world, our integrated marketing solutions span affiliate, display and search. Headquartered in San Mateo, CA, we have offices throughout the United States and in Australia, Brazil, Japan, Singapore, the United Kingdom, Germany and France. Rakuten Advertising empowers marketers to transcend the conventional and achieve the full potential of digital marketing. We deliver data-driven personalized ad experiences that engage consumers - across screens, platforms and traditional publishers - and influence them to purchase. Our commitment to transparency provides consumer journey insights that allow us to continually optimize for performance.
Rakuten Global: Rakuten Group is one of the world's leading internet service companies, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. Rakuten is expanding globally and currently has operations throughout Asia, Western Europe and the Americas. Founded in 1997, Rakuten is headquartered in Tokyo, with over 10,000 employees and partner staff worldwide. To learn more, we invite you to visit our global home.
At the time of posting, Rakuten expects the hourly rate for this role will be between $20 - $30 per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
Summary Description:
We are looking for an account management intern. In this role, you will be part of the client services team working directly with a wide array of clients. You will be a part of a team that supports Rakuten Advertising clients in their affiliate marketing initiatives. These clients span luxury retail, beauty, electronics, travel, finance, etc. You will witness the day to day of managing a client portfolio and see how our team helps our clients achieve their goals. You will also be part of a team that interfaces with numerous internal groups such as analytics, marketing, billing, etc. This role will give you a great understanding of digital marketing from both an agency and client perspective.
Responsibilities:
• Manage communication and act as liaison between publishers, advertisers, account managers, and clients
• Update client promotions, creative and communications as necessary
• Audit creative and placements as mandated by account team/client
• Monitor client support email/calls and respond or route inquiries appropriately
• Ensure client issues are resolved in a timely manner
• Review partnered affiliate websites to identify optimization opportunities
• Monitor projects to ensure deadlines are met
• Prepare and run performance reports
• Create prospect lists using reports and independent research
Required Skills and Experience:
Current college/university enrollment. Communication, marketing, business majors preferred.
Capabilities required:
• Proven track record of execution
• Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and Rakuten tools and processes
• Communication Skills: Exemplary written and oral communication skills
• Detail orientation
• Attention to deadlines
About Rakuten Advertising: Rakuten Advertising is the global leader in integrated marketing solutions. With 16 offices around the world, our integrated marketing solutions span affiliate, display and search. Headquartered in San Mateo, CA, we have offices throughout the United States and in Australia, Brazil, Japan, Singapore, the United Kingdom, Germany and France. Rakuten Advertising empowers marketers to transcend the conventional and achieve the full potential of digital marketing. We deliver data-driven personalized ad experiences that engage consumers - across screens, platforms and traditional publishers - and influence them to purchase. Our commitment to transparency provides consumer journey insights that allow us to continually optimize for performance.
Rakuten Global: Rakuten Group is one of the world's leading internet service companies, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. Rakuten is expanding globally and currently has operations throughout Asia, Western Europe and the Americas. Founded in 1997, Rakuten is headquartered in Tokyo, with over 10,000 employees and partner staff worldwide. To learn more, we invite you to visit our global home.
At the time of posting, Rakuten expects the hourly rate for this role will be between $20 - $30 per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
