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SalaryYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
This position supports company goals and objectives by the daily management of the accounts receivable, collections and billing department by providing accurate and efficient services related to client account management, risk mitigation, cash management, escheatment and related services. The position performs managerial duties to staff members to ensure individual objectives, training plans, and as well as corporate service level goals are met. Duties include, but not limited to, acting as coach/mentor to staff members in the areas of production and quality, maintaining relations among staff members and other departments and determining appropriate staffing and optimal utilization of resources in accordance with targeted metrics.
PRIMARY JOB RESPONSIBILITIES:
- Provides supervision, direction and structure for client account management, billing, payment posting, collections, escheatment and banking activity.
- Trains, orients, and evaluates performance of assigned personnel.
- Provides direction and coordination of activities consistent with established goals, objectives, and policies.
- Identifies, analyzes, and resolves workflow issues.
- Establish, maintain, and implement operating procedures for billing, accounts receivable, escheatment and banking activities.
- Prepares daily and monthly reports for reconciliation of billing, accounts receivable and daily cash receipts.
- Analyzes and recommends changes in organizational systems, policies and procedures to ensure client satisfaction, and maximize productivity.
- Interacts with various departments in the organization to manage client account issues that arise. This includes researching and resolving complex account inquiries using available internal systems and interdepartmental resources.
- Act as primary escalation contact and interface for production, problem solving issues, and quality issues by effectively communicating with internal and external customers to ensure satisfaction.
- Ensures satisfaction of internal and external customers by managing day-to-day billing, accounts receivable and collections activities. This includes working with individual staff members by assisting them with their work plans, performance goals, day-to-day work schedules and organization of monthly department activities & meetings.
- Responsible for work direction, development and growth plans for staff members by acting as a coach/mentor in the areas of production, quality, interpersonal and organizational skills and assuring that staff members adhere to published department standards and quality procedures. Assist in setting and monitoring standards for the department.
- Supports departmental growth and development by recruiting, selecting, hiring, training, developing, and retention of staff.
- Establishes standards for the department that allows objective evaluation of work.
performance.
- Other duties as needed or required.
JOB QUALIFICATIONS:
Required:
- Bachelor’s degree in Business or related accounting / finance experience or equivalent
- 5+ years of Revenue Cycle experience in a management role
- Demonstrated expertise in Revenue Cycle procedures.
- Excellent communication and interpersonal skills.
- Ability to independently analyze problems and implement solutions.
- Proficient with Dentrix Enterprise and other electronic medical records systems
- Proficient with information systems including MS Office Excel
- Attends additional training as requested/deemed necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
If you are a Colorado resident, the salary range for this position is $138,100- $ 207,200 annually.
If you are a New York resident, the salary range for this position is :$163,100 - $244,700 annually.
If you are Washington resident, the salary range for this position is $152,600 - $228,900 annually.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
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Posting End Date:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
