Account Manager

*This role requires in-person attendance at least 3 days a week (ideally Tuesday-Thursday)*

THE POSITION

This position is responsible for servicing Lenders that purchase multiple lead products from LendingTree. This position will be primary day to day or operations (fulfilling operational requirements and responding to lender service issues) contact point for these lenders. The Account Manager will work to help our lenders to grow by expanding lead volume and increasing their conversions on our leads. Our focus is on the lender being successful.

RESPONSIBILITIES:

• Maximize lender performance to help strategically grow the relationship.
• Act as a consultant with lenders by diving deep into their process to understand where borrowers might have hurdles in the lender's process.
• Take responsibility for the relationship and how to drive lender growth through expanding lead volume and increasing lender conversion.
• Interact with Product and Marketing teams to be internal advocate for our lenders. Comfortable with asking open ended questions to delve deeper into what a lender does so that you can provide feedback
• Manage day to day relationship and communication with lender. Focus on building and cultivating successful relationships at all levels, horizontally and vertically within the company.
• Provide training to lenders. Manage lender performance such as timely payment of invoices and lender closing rates. Work with lender to improve their success and minimize their margin per closed loan.
• Analyze reports, recommend and implement changes to the relationship based on results. Send weekly and monthly reports to lender and internal contacts as needed.
• Leverage and serve as the liaison with in house resources such as lender technical services, finance, and legal to ensure excellent lender service.
• Ensure accurate loading of lender funding files.
• This includes soliciting late files, auditing and correcting any funding errors.
• Work the accounting and finance to maximize recovered revenue.

REQUIREMENTS:

• Results driven with outstanding follow up and follow through.
• Excellent time management skills, self sufficient, and ability to work with indirect supervision.
• Ability to demonstrate adaptability and inspire trust.
• Comfortable with a changing and dynamic work environment
• Ability to build and leverage networks and relationships internally and externally.
• Ability to confront problems promptly and act decisively.
• Exhibit sound judgment and integrity.
• Proficient PC Skills.
• Must demonstrate ability to prepare PowerPoint presentations, use Word and Excel.
• Must be organized with outstanding time management skills.
• Excellent written and verbal communication skills.
• Demonstrate superior problem solving and decision making skills.
• Must be a team player and adaptable to changing environment with excellent interpersonal skills.

COMPANY

LendingTree is the nation's largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders, so they make their best financial choices.

Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.

What else you should know:

• We're a publicly-traded company (TREE).
• We've welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
• We've built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

CULTURE

We're a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We're collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you'll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work!), and we're pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, "Get Stuff Done").

Come work with us!

LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status