Account Manager

Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry.

The Collectors family of companies includes a collectibles marketplace leader in Goldin Auctions as well as  third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards.

As the leading marketplace and provider of value-added services for memorabilia, collectibles, and trading cards, Collectors' mission is to help collectors pursue their passion. Fusing the creative and entrepreneurial spirit of a fintech startup with the stability and reach of a large market-leading organization at the center of the collectibles industry, we are building an exciting new area of our business enabling clients to unlock the liquidity in their collectible assets and enhance their buying power through financing. 

We're looking for an Account Manager to join our Collectors Capital team who will administer asset-backed loans and support the development of financial products and services to grow this exciting area of the business. Key responsibilities will include providing exceptional customer service to our external and internal clients. You must have excellent communication and organizational skills. This role works closely with the Legal, Operations, Vault, Accounting, and Consignments. 

You will be a key leader in building the premier collectibles finance business, bridging the worlds of financial services and collecting, servicing a VIP client portfolio, and working on strategic initiatives to support and fuel business growth. We are looking for someone to be an integral part of our team who is scrappy, detail-oriented, loves partnering across teams to create great experiences for our customers, and the potential to take on more front office responsibilities over time.

You'll report to our Senior Director of Collectors Capital. This is a remote role. 

What You'll Do:

• Client Management
  • Coordinate the execution of NDAs and Engagement Letters with prospective clients 
  • Liaise with clients and internal partners to gather necessary supporting documentation for loan due diligence and underwriting, including with respect to "know your client" processes and anti-money laundering monitoring and screening programs
  • Work with the Vault team to assist in coordinating moves/pick-ups of property and ensuring that each item of prospective collateral is sufficiently insured 
  • Engage with client and internal resources to identify, prioritize, and execute on client requests 
  • Manage collateral database, and track the location and consignment status of each collateral item and analyze sales results
  • Assist with UCC filings and comparable international registration systems' filings, including UCC-1 financing statements, amendments, continuations, and terminations
  • Liaise with delinquent borrowers to collect on outstanding balances 
  • Enforce Collectors' loan policies and draft communications to borrowers in breach of contractual covenants 
  • Identify areas for improvement and participate in efforts to draft and implement solutions 
  • Perform other administrative duties, as required 
• Client Accounting 
  • Provide administrative support to maintain client accounts and up-to-date information and data
  • Monitor consignments and performance of all active loans, track collateral sales and loan balances, calculate interest accruals, and prepare statements and invoices 
  • Provide statements and invoices to clients on a timely basis
  • Monitor active loan portfolio to ensure timely payment and assist in resolution of delinquent accounts
  • Ensure the portfolio administration and risk management of each client relationship is in compliance with credit policy, procedure and business strategy as well as commercial and regulatory guidelines
  • Partner with the accounting department to prepare and verify borrower account reconciliations  
  • Coordinate with accounting department to record, track and pay expenses
• Reporting 
  • Assist with document preparation, including reports for senior management
  • Maintain loan files, track record reports, and analysis of sale results relative to appraisals 
  • Handle requests for information and paperwork from internal and external auditors and state regulatory agencies
  • Support Senior Director in deal execution, including assisting with investment memos, sensitivity analysis, markdown scenarios

Who You Are:

• 2 - 7 years of experience in accounting/audit, finance, and/or luxury business management
• Bachelor's degree required (advanced degrees & certifications a plus)
• A strong background in data management, document preparation, administrative support
• Exceptional follow-up skills with attention to detail
• Positive, problem-solving attitude
• Excellent communication skills, including superior written and spoken communication
• Highly organized with a demonstrated ability to multitask and prioritize and manage time effectively
• Strong logical and analytical skills, experience with financial modeling, and the ability to use data to make business decisions
• Ability to draft reports, presentations, and business correspondence
• Strong interpersonal and client service skills
• Experience in financial services and client management 

Salary Range: The salary range for this position is $100,000 - $130,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: All salaried employees are eligible for flexible time-off 
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities 

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