Account Manager

PlexTrac, Inc. is a cybersecurity company on a mission to empower security teams to identify and eliminate the biggest threats to their environments. The PlexTrac platform enables the automated reporting and tracking of cybersecurity risks and allows for enhanced collaboration across the enterprise. PlexTrac takes purple teaming to the next level and is changing the paradigm around continuous security assessment and validation. This innovative approach has allowed PlexTrac to gain significant traction among companies and teams of all sizes, including several of the Fortune 500.

Having recently closed a $70 million Series B funding round as of February 2022, PlexTrac is poised for exponential growth and is seeking top notch talent for strategic roles to join the team. Candidates interested in leveraging extensive professional experience to build innovative programs around a new concept in the cybersecurity market and who love working in a fast-paced, energetic start-up environment should apply!

PlexTrac Mission and Culture is to empower teams to win the right cybersecurity battles. PlexTrac is culturally a mission-oriented organization, by which we mean that we seek to make the lives of our customers better knowing that their improved efficiency and effectiveness has a direct impact on the security of our world. Likewise, we seek to improve the lives of our employees by creating a workplace in which they can flourish professionally and personally. We are flexible, creative, collaborative, detail oriented, humble, hard workers who practice what we preach. Those attributes in our team members lead to and are rewarded with a fast-paced, never boring, fun loving work environment — whether we are physically or virtually present with one another.

Our core values describe us as humans and leaning into them is how we define success:

• Integrity through transparency and accountability
• Aggressive innovation
• Positively impact people

As an Account Manager, you will play a pivotal role in ensuring the ongoing success and satisfaction of our valued clients. This hybrid role combines the responsibilities of managing subscription renewals with a focus on fostering long-term customer relationships and driving customer success largely by tracking and driving business value and user adoption. We are committed to delivering unparalleled value to our clients through innovative technology and exceptional customer experiences. Join our innovative team today and be a driving force in shaping the success of our clients and the growth of our company!

Key Responsibilities

• Proactively manage and execute the renewal process for existing clients
• Analyze usage and adoption data to identify upsell opportunities and mitigate churn risks
• Work diligently with customer to drive adoption throughout organization which maps to terms of the contract
• Collaborate with the sales team to negotiate and finalize renewal contracts
• Develop and execute account plans maximizing customer satisfaction, adoption, and retention
• Serve as the primary point of contact for key accounts, understanding their business goals and challenges
• Conduct regular health checks and performance reviews to ensure clients are achieving their desired outcomes
• For select customers, coordinate and deliver quarterly business/value reviews
• Work closely with the sales, marketing, and product teams to align customer success initiatives with overall business objectives
• Provide valuable customer feedback to the product team for continuous improvement of our solutions
• Supplement delivery of training programs across the CS team to empower clients to maximize the value of our products
• Act as a point of escalation for customer issues, working closely with support and technical teams to ensure prompt and effective resolution
• Proactively identify and address potential challenges to customer satisfaction

Qualifications

• Bachelor's degree in business, customer success, sales, or a related field
• Minimum 5 years of proven experience in account management, renewal management, or customer success within the B2B SaaS space
• 1-2 year’s experience in the Cybersecurity or security space is preferred
• Strong understanding of subscription-based business models and customer lifecycle management
• Excellent communication and interpersonal skills
• Analytical mindset with the ability to leverage data for decision-making
• Demonstrated ability to collaborate across cross-functional teams

Benefits

• Competitive wellness benefits including Medical, Dental, Vision, Disability and Life
• 401(k)
• Paid Parental Leave
• Flexible work schedule - WFH, WFO
• Flexible Time Off
• World Class Culture

The typical base pay range for this role across the U.S. is USD [$120,000.00 OTE] to [$170,000.00 OTE] per year. PlexTrac utilizes different base pay ranges for different work localities, which allows us to pay employees competitively and consistently based on their home market. The range above reflects the potential base pay across the U.S. for this role; the specific applicable base pay range will depend on the candidate’s work location. In addition to a candidate’s work location, an individual’s base pay will also depend on a number of factors, such as complexity and responsibility of the posted role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At PlexTrac, certain roles are eligible for additional rewards, including merit increases, annual bonus and equity options. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits listed here vary depending on the nature of employment the Company and the employee’s work location. Employees also have access to healthcare benefits, a 401(k) plan, employee-paid short-term and long-term disability coverage, basic life insurance, uncapped time-off, and several paid holidays.

PlexTrac provides equal employment opportunities to all applicants for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please send a request via email to HR@plextrac.com.

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