Account Management Specialist

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.We are seeking a highly motivated and detail-oriented individual to join our team as a part-time Account Management Specialist. This role offers a unique chance to be a key component of Neighbor’s revenue teams and gain practical experience working firsthand with Neighbor commercial partners and the Sales organization.Key Responsibilities

• Account Management: Serve as the point of contact for storage hosts, addressing inquiries, concerns, and providing support as needed.
• Issue Resolution: Troubleshoot and resolve any issues or conflicts that may arise between hosts and renters, ensuring timely and satisfactory resolutions.
• Listing Management: Assisting with profile creation, listing optimization, and pricing strategies.
• Performance Monitoring: Monitor host performance metrics, such as listing activity, occupancy rates, and guest reviews, and provide recommendations for improvement.
• Documentation: Maintain accurate records of interactions with hosts, including notes on conversations, actions taken, and outcomes.
• Communication: Regularly communicate with hosts via email, phone, SMS, and Google Meet to provide updates, share relevant information, and gather feedback.

Qualifications

• Previous experience in customer service, Account Management, or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve conflicts diplomatically.
• Comfortable extracting insights from data and making data-driven recommendations.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Tech-savvy – comfortable using digital platforms and tools for communication and data management.
• Self-motivated and proactive, with a customer-centric mindset and a passion for delivering exceptional service.
• Applicants must be located in Utah.

Schedule & Location

• This is a part-time position with flexible hours. The typical workload may vary based on business needs but is expected to range from 20 to 25 hours per week. You will be required to work at least 2 hours a day in the interval between 10am and 4pm.

About Neighbor:

Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $500 Billion self-storage industry!This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor!

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Flexible schedule

Work Location: Remote