Florida Blue Account Management Specialist I

Florida Blue’s mission is to help people and communities achieve better health. The Company fosters a work environment of respect, integrity, inclusion, imagination, courage, and excellence.

This Account Management Specialist position works within the Sales Account Management Area. The primary purpose of this position is to provide field service support and coordination to specific assigned agencies/groups and assists with enrollment, education, implementation and retention for new and renewed business.

What are the Key Responsibilities:

Relationship Performance Responsibilities:

·       Develop and maintain strong partnerships with assigned accounts and their business partners, by achieving an understanding of client’s organization and business processes.

·       Educate accounts on BCBSF sales process, products, policies and procedures

·       Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans

Account Service Performance Responsibilities:

·       Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements and group specific analytical tools

·       Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee’s insurance choice

·       Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes. Coordinate Account Management to support the BCBSF conservation processes including periodic account meetings with decision makers and other key individuals, as well as employees

·       Manage resolution of complex account and business issues in collaboration with sales an d sales support staff and other functions within BCBSF when appropriate

·       Monitor Account Management to provide value added impact for renewal decision making

·       Coordinate the complete internal implementation/renewal process for specific assigned inventory

·       Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs in order to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations

Development and Administrative Performance Responsibilities :

·       Manage own personal and professional development

·       Identify opportunities to mentor and coach others to achieve results

·       Manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at re3sonable cost

·       Comply with state and regulatory requirements and corporate policies and procedures

What is Required:

• 3+ years’ experience in Service, Marketing or Sales position, preferably in the health care or employee benefits arena 

•  

  Current State of Florida Health Insurance license, or ability to obtain with 90 days of employment
• Traveling on a routine basis, in your own mode of transportation, to assigned client locations, up to approximately 40% of time, within geographical area in Florida
• Demonstrated ability to identify and address complex business issues
• Strong problem solving skills and proven success in being a change champion in previous roles
• Excellent presentation, written, and communication skills and ability to manage effectively different customer relations situations.
• Demonstrated self-driven strong initiative, and success in collaborating in a multi-functional work group
• Related Bachelor’s degree or additional related equivalent work experience

 

What is Preferred:

• Knowledge of BCBSF policies and procedures to effectively manage and coordinate assigned general agency sales and service personnel
•  Professional designations within the insurance industry (e.g., RHU, CLU)
•  Multi-lingual

 

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

 

Valid Drivers’ License, subject to DMV validation, if using own vehicle to perform work
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.Employment Type: ["FULL_TIME"]