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Form of work
SalaryWho We Are
Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.
Description
The Account Management Director for Care Delivery will manage and grow customer accounts for our Onduo and Verily Me business. You will be responsible for deepening the relationships, increasing product utilization and growing the adoption of new products and services across our customer base with a focus on health plans. This role will report to the Account Management Lead for Care Delivery and the team is part of the Commercial Care Organization at Verily.
Responsibilities
- Operate as the lead point of contact for any and all matters specific to assigned clients, maintaining strong relationships as a trusted advisor and point of escalation.
- Drive retention and growth of Care Delivery solutions at health plan accounts by ensuring customers have the right services, support, and program governance to achieve results
- Develop and maintain executive relationships with leaders at assigned accounts that help Verily and its customers achieve their combined goals
- Track and report metrics related to customer experience including implementation progress, overall customer health, and coordinate contract management, negotiation and product expansion that drives retention and renewal
- Execute and provide feedback to refine our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the Account Management team to tailor them to meet customer needs
Qualifications
Minimum Qualifications:
- 5+ years of experience in healthcare, employer benefits or insurance industries
- Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector
- Excellent listening, communication, collaboration, critical thinking, and problem solving skills
- Digital health / virtual care sales or Account Management experience
Preferred Qualifications:
- Health plan / payer experience
- Strong business and financial acumen; strong problem-solving, judgment and analytic skills
- A strong desire to work in a fast-paced, evolving, startup environment
- MBA or advanced degree
The US base salary range for this full-time position is $124,000 - $191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
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Why Join Us
Build What's Vital.
At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health.
Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being.
Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create a VIBE (Verily's Culture of Inclusion, Belonging, and Equitability) where all Veeps feel included, a sense of belonging, and have opportunities to grow.
If this sounds exciting to you, we would love to hear from you.
You can find out more about our company culture on our LinkedIn Company Page and Verily Careers page.
