Account Management - Client Success Specialist

                                                                       
Summary:
The Client Success Specialist is responsible for acting as a first-line resource for external clients regarding our services and product lines, and ensuring the necessary information is disseminated to the appliable resources.  Candidates will develop, support and strengthen client relationships alongside Account Management, address needs/concerns and assist in establishing solutions to improve operations in various areas, having routine contact with partners.  Additionally, this role will coordinate implementations and training as needed, and prepare reports and documentation.
 
JOB FUNCTIONS:

• Act as a first-line contact to external clients and assist in answering questions and/or triaging concerns to other teams and associates.
• Develop, support and strengthen client relationships alongside Account Management; Address concerns and establish strategies for improving operations in various areas.
• Coordinate with internal teams to find and/or suggest solutions for client concerns or requests, or to improve service offerings.
• Participate in regularly scheduled calls (pre- and post-implementation), as directed.
• Coordinate and conduct phone and email outreach.
• Coordinate the submission of regulatory reporting to appropriate management and/or governing agencies to ensure critical deadlines are met.
• Assist in the reconciliation of data/data entry, as needed, for reporting and submissions.
• Perform risk assessments/quality reporting, and monthly reporting, as directed.
• Maintain and document client updates in CRM systems (i.e. approvals, contract requirements, customized requests, visits, education, training, phone calls, e-mails, etc.)
• Ensure regulatory compliance between the comapny, clients and agencies; and track updates/changes for incorporation into policies and procedures.
• Ensures that HIPAA guidelines are followed in every communication with clients
• Stay current on PACE/MTM/plan and benefit structures/Medicare Part D guidelines, as applicable
• Attend department and company meetings and educational programs upon request.
• Perform administrative duties as required.

EDUCATION:

• Required:  Associate's degree or formal training beyond high school
  • Preferred:  Bachelor's degree in related field

EXPERIENCE:

• Required: 2 (+) years work experience in PACE, Pharmacy or Customer Service
• Required: Current on CMS guidelines, PACE program requirements and general program workflow
   

OTHER SKILLS and ABILITIES:

• Required: Excellent written and verbal communication skills, and professionalism when working with clients
• Required: Ability to solve problems under pressure by making immediate decisions while on the phone/in-person
• Required: Detail oriented and able to prioritize workload
• Required: Strong computer skills including using Word processors, spreadsheets, and database software
  Required: Experience conducting presentations to groups
• Required: Ability for overnight travel up to 60%, when necessary.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is $130-$150k annual. This pay rate reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance
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About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.