Account Coordinator

Overview

Who we are:

MotivHealth is a growing insurance company changing healthcare by focusing on HSA-based insurance plans that produce lower premiums, better benefits and the ability for employees to build significant health savings. MotivHealth drives a unique approach to healthcare solutions by enabling their members to price their healthcare, understand their provider quality, and control their overall healthcare experience. Motivhealth drives change at the member and provider level by always placing the member first. As a company MotivHealth is committed to changing healthcare, providing unmatched member experience, and lowering healthcare premiums.

Account Coordinator

As an Account Coordinator, you play a key role in group experience group retention by fostering strong client relationships. In this role you will actively support Account Managers handling escalated issues to ensure client satisfaction. Excellent problem-solving and communication skills are key as you partner with Account Managers, ensuring clients are provided with the best possible service and outcomes.

Responsibilities

• Support new/existing group setup, implementation, and renewals.
• Strengthen relationships with assigned clients and brokers.
• Manage Account Management workflow for timely and accurate renewals.
• Work with employers and brokers to process member profile updates and special requests.
• Resolve escalated member, employer, and broker questions, cases, and concerns.
• Coordinate with internal departments for issue resolution and client satisfaction.
• Assist Account Managers in assessing client needs for engagement training and support.
• Participate in enrollment and other client-facing meetings as needed.

Qualifications

• 1-3 years’ related work experience.
• Familiarity with health insurance market, standards, and historic trends.
• Exceptional customer service skills, proven adaptability to individual client needs.
• Firm understanding of health insurance terminology, funding styles, and health savings accounts.
• Problem-solving skills and an ability to manage many cases.
• Effective written and verbal communication skills.
• Proponent of healthcare consumerism, consumer-driven health plans, and innovation challenging traditional norms.

What We Offer

• 401(k) retirement savings plan with company match
• Wellness benefits include medical, pharmacy, dental, vision, life, and disability.
• Health Savings Account (HSA)
• Paid time off
• Professional development and training
• Flexible work schedules - including work-from-home options available depending on role.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Experience level:

• 1 year

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• Do you have experience with healthcare benefits? If yes, please explain.
• Why are you looking for a new role at this time?

Experience:

• Customer service: 1 year (Required)
• Relationship Management: 1 year (Preferred)

Ability to Commute:

• South Jordan, UT 84095 (Required)

Work Location: Hybrid remote in South Jordan, UT 84095