Patient Intake Coordinator

Job Title: ABA Intake Coordinator

Classification: Hourly

Status: Part-Time

Location: Hybrid

Department: 003 – Operations

Reporting to: Director of Operations

Salary: $20.00/hr

About Us

We are a creative, friendly, and enthusiastic group of professionals who are dedicated to providing high-quality, personalized, and compassionate care to our patients and families. We recognize and greatly value each of our team members and are dedicated to growing your skills and career to reach new heights.

Advanced Behavior Analysis is a leading innovator in the Utah ABA industry and has been in operation since 2016. Our focus is to incorporate neurodiversity-affirming care, trauma-informed care, and compassion over compliance with our patients as well as our team members. We offer proactive, quality healthcare in a safe and comfortable environment. At ABA, Inc. our patients and our team members are our number one priority!

Primary Responsibilities

• Manages new Patient Intake process
• Respond promptly to inquiries regarding service availability
• Respond promptly to new patient referrals
• Identify documents needed to begin patient onboarding process
• Review submitted documents for accuracy and completeness
• Coordinate with clinical and administrative staff to identify caseload availability
• Collaborate with Scheduling & HR to identify hiring needs to fill new patient schedules
• Schedule caregiver consultation calls with Behavior Analysts
• Shadow Behavior Analysts on caregiver consultation calls to gain more knowledge and insight into the therapy we provide
• Manage patient wait list and regularly communicate with families regarding their place on the wait list
• Work directly with all local and non-local external referral sources to provide a steady flow of new patients
• Collaborate with Leadership to develop and refine standard operating procedures
• Maintain a high level of knowledge of payor policies, industry standards, & regulations to remain in compliance
• Audit your own work to ensure quality and accuracy
• Actively check and respond to work related communications within 24 business hours
• Attend scheduled meetings & trainings as assigned
• Provide administrative support to the Director of Operations
• Assist with maintaining digital filing system
• Assist with operations audits and reporting as assigned by the Director of Operations

Hours & Location

• Part-time with the potential to move to full-time as we grow
• Monday through Friday 9:00am to 2:00pm, additional hours may be available as needed
• Hybrid work environment, in office 2 days per week

Qualifications

• At least 1 year of health care admin support experience, preferred
• Bachelor’s degree or higher is preferred
• Proficient in Microsoft Office Suite
• Working knowledge of Central Reach and/or other electronic health records systems is preferred
• Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
• Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
• Strong communication and customer service skills, both verbal and written
• Detail-oriented, with strong organizational skills and the ability to manage multiple priorities
• Must have your own secure computer you are willing to use for work
• Must have a private and secure high-speed internet connection
• Must have a private workspace to maintain patient privacy

Job Type: Part-time

Pay: Up to $20.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Opportunities for advancement
• Paid orientation
• Work from home

Healthcare setting:

• Clinic
• Private practice

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Can you work in office a minimum of 2 days per week?
• Do you have your own computer you are willing to use for work?

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer service: 1 year (Preferred)
• Healthcare administrative support: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Sandy, UT 84070 (Required)

Ability to Relocate:

• Sandy, UT 84070: Relocate before starting work (Required)

Work Location: Hybrid remote in Sandy, UT 84070