Account Coordinator

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.
BIG Benefits (part of the PCF Insurance Services Network) is an Employee Benefits Brokerage with targeted benefits strategies and tools that accomplish the goals of employers, benefit managers and employees. A partnership with BIG is founded upon vision, execution, integrity, and accountability and leads to client satisfaction and loyalty. Our goal is to become your trusted advisor and a partner to the success of your employee benefits.
Job Summary:
As an Account Coordinator, you will play a crucial role in supporting our clients and agents. You will be responsible for maintaining client accounts, assisting with policy inquiries, and ensuring a smooth client experience.
Duties and Responsibilities:

• Handle the day-to-day benefits data entry.
• Manage weekly reports from Employee Navigator and process eligibility changes and COBRA notifications in various carrier websites.
• Collaborate wit other team members to analyze and process complex cases.
• Manage a dedicated inbox to facilitate enrollments, terminations, changes, ID card requests, claims, questions, or any other client requests.
• Identify and escalate issues as needed to team leads.
• Update and maintain compliance documents on behalf of our clients.
• Provide excellent customer service to clients, addressing their queries and concerns.
• Assist with claims issues or concerns at the member level.
• Attending open enrollment meetings to assist in answering questions or presenting as needed.
• Complete and distribute Medicare Part D Notices to clients.
• Perform monthly and annual audits.

Qualifications:

• Strong computer skills
• Intermediate understanding of MS Office, Outlook, and Excel
• Strong organization, data entry and attention to detail skills
• Ability to work independently, to prioritize work, meet deadlines and achieve operational standards
• 2 – 4 years’ health insurance / benefits experience preferred

Compensation: $40k - $60k DOE
Schedule:

• FT Hours of Operation 8:00 AM- 5:00 PM
• In Office; Hybrid

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Paid Time Off
• 401K

PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline and termination will be based on merit, qualifications and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.
Attention Recruitment Agencies: PCF does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of PCF, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting PCF's Talent Acquisition Department.

Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, Life insurance