Address
Form of workJob Type
Part-time
Description
The Financial Coordinator fulfills a unique and vital role in the oral surgery practice. It is your responsibility to assist patients and the A/R department with dental billing issues. You have a great opportunity to research and implement more efficient billing practices. You are often the last contact with our patients and leave the last impression they may have of our office. As such, it is your responsibility to help patients have a pleasant financial experience. Often you are working independently but understand that you are part of a larger team that must function together to succeed.
• Work with doctor/office manager to develop and/or understand the practice's financial and payment policies.
• Manage and maintain the payment options and policies for patients to uphold the practice's financial integrity.
• Understand the practice's policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
• Submit dental and/or medical benefit claims (if this is the practice's policy in working with plans).
• Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible.
• Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options.
• Manage patient accounts receivable and track outstanding balances to ensure timely payment.
• Manage the practice's collections protocol for all outstanding balances.
• Adjust or "write off" the difference between the practice fee and dental benefit fee, as well as outstanding balances in accounts receivable that have aged over 120 days.
• Train all staff who collect or post payments on the practice's financial protocols.
• Coordinate and communicate daily with the scheduling coordinator and treatment coordinator to identify patients on the schedule any outstanding balances or financial consultation need.
• Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation.
• Routinely assist with administrative duties.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Navigate software without assistance.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedules and office policies.
• Must be flexible.
• Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
• May be required to travel between office locations. Must be insurable by the company's insurance.
• Performs other related duties as necessary or assigned by management.
Requirements
Requirements
• Working knowledge of dental terminology and practices.
• Basic accounting understanding with regard to interpreting the practice's aging reports.
• Must be comfortable in a fast paced, quickly changing environment.
• Ability to uphold financial policies while approaching patients in a friendly and supportive manner.
• Strong organization, interpersonal and communication skills are essential.
• Comfortable interacting with the general public.
• As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
Education and Experience:
• High School Diploma or equivalent
• Minimum one to three (1-3) years of relevant experience, preferably in a dental office.
Physical Requirements:
• Ability to sit, stand and walk for extended periods of time.
• Ability to lift up to 25 pounds.
• Excellent speaking and listening skills, requiring the perception of speech.
• Must have high finger dexterity to perform duties involving work on the computer.
• Equipment Used:
• General office equipment (e.g. computer).
