Account Coordinator

Who We Are: Overture Promotions is an award-winning promotional product agency; we design and produce swag for events, new hire kits, brand activations, company stores and much more. Unlike most, we have a unique ability to offer end-to-end services under one roof.  In-house services include graphic design, web development, onsite screen printing and embroidery, 200,000 SF of warehouse space, pick-pack, and kit assembly. We’re a minority-owned business that’s woman-led. We work with companies of all sizes, including many of the world’s most recognizable brands.

Summary: Overture is currently looking for an Account Coordinator who can provide support to one of our many high-performing sales teams. You will work with a wide variety of clients and be part of an energetic and enthusiastic sales team. This is an on-site role (5 days in office) at our H.Q. in Waukegan, IL.

Duties and Responsibilities:

• Processing orders for various members of the sales team, including web orders
• Perform product research and sourcing of items
• Professionally interact with customers over the phone and email
• Coordinate with Operations, Production and Sales to ensure timely deliveries
• Provide vendor follow up, including order and tracking information
• Contact clients to obtain missing information or to answer queries
• Assist in Fulfillment projects on an as needed basis
• Respond to ad hoc requests by sales team members

Qualifications:

• Proficient in MS Office suite, with beginner to intermediate experience in Excel and PowerPoint
• Computer proficiency, keyboard and web navigation skills
• Strong attention to detail
• Ability to prioritize and handle multiple tasks in a fast-moving work environment
• Excellent written and verbal communication skills
• Ability to work without supervision and on a team
• Strong work ethic and desire to succeed
• Must be a person with high integrity
• High School Diploma 

Benefits:

• Complete insurance coverage on day 1 of hire; Medical, dental, vision, life insurance and disability plans with Company contributions
• Pet insurance
• Corporate partnerships with LifeTime Fitness and Bears Fit
• Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
• 401(k) eligible on day 1 of hire; Overture match after first year of employment
• Paid maternity, paternity and adoption leave based on years of service
• Relaxed dress code
• Summer BBQs, volunteer employee resource groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs
• Employee referral bonus

Relocation is not provided for this role 

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