Account Coordinator – Incentive Programs

SHIFT (www.shift365.com) is seeking a motivated, detail-oriented Account Coordinator who is passionate about delivering outstanding customer service and support for key Incentive Programs. The successful candidate will be a self-starter with a strong work ethic, excellent organizational skills, an analytical mind, and a dedication to client service.

Key Responsibilities:

· Provide exceptional phone, email, and chat customer support for our client’s Incentive Programs.

· Utilize knowledge of client program guidelines and business rules to review, form independent judgments, determine compliance, and process incentive claims within service level agreements.

· Conduct payment events, ensuring accurate and timely processing of transactions in line with financial policies.

· Analyze data from various sources, providing reports as needed to support decision-making and program optimization.

· Engage in reconciliation efforts to ensure accuracy and consistency in financial and program data.

· Perform regular audits on incentive claims and payment processes to ensure compliance with established guidelines and standards.

· Be an active participant in a culture of performance and continuous improvement, collaborating with internal teams to optimize the delivery of support and service.

· Assist in the development and implementation of processes and procedures to enhance the efficiency and quality of service provided to clients.

Qualifications

· Minimum of 3 years of experience with a strong focus on delivering exceptional client support.

· Detailed oriented with strong organizational skills.

· Efficient time management skills.

· Strong mathematical skills and attention to detail.

· Ability to work independently and collaboratively in a team environment.

· Excellent written and oral communication skills, with the ability to effectively communicate at all levels of management.

· High level of service orientation towards both external and internal customers and clients.

· Strong problem-solving skills, with the ability to prioritize and adapt to changing circumstances.

· Advanced Excel skills and proficiency in other MS Office products

· Bachelor’s degree in Business, Accounting, or a related field is preferred.

Job Type: Full-time

Pay: $44,449.56 - $53,530.65 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Chicago, IL 60606: Relocate before starting work (Required)

Work Location: Hybrid remote in Chicago, IL 60606