911 Dispatcher

Salary: $22.91 - $25.38 Hourly
Location : 100 Craig Shaw Memorial Pkwy Lancaster, TX
Job Type: Full-Time
Job Number: 5602-2023-3
Department: Emergency Management
Opening Date: 11/26/2023
Summary
Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services by performing the following duties.
Essential Duties and Responsibilities

• Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
• Questions callers to determine location and seriousness of emergency and response needed.
• Enters information into computer-aided dispatch system.
• Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remote units.
• Provides pre-arrival instructions to caller, including CPR.
• Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
• Relays information between hospital staff and emergency medical technicians at site or in ambulance.
• Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
• Transmits and receives messages between divisions of own agency and other law enforcement agencies.
• Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
• Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
• Enters, updates, and retrieves information from a variety of computer systems.
• Answers or forwards non-emergency requests for assistance.
• Tests communications and alarm equipment and backup systems to ensure serviceability.

Education and/or Experience
High School Diploma or GED and a combination of one year of clerical; computer operation; heavy telephone/public contact or related experience. Thirty (30) semester hours of college credit may substitute for one year of required experience.
Certificates, Licenses, Registrations
TCOLE Operator's Certification preferred but not required. A valid class C driver's license with a clean driving record is a requirement of this position. CPR Certification preferred.
The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
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01
Do you have current or previous experience dispatching for law enforcement, fire, or an ambulance agency?

• Yes
• No

02
Do you posses a TCLOE operator's license?

• Yes
• No

03
Please indicate years of experience in customer service?

• Less than 1 year
• Between 1 and 2 years
• Between 3 and 5
• Between 6 and 9
• 10 or more years

04
Level of experience with data entry?

• None
• Beginner
• Intermediate
• Advance
• Expert

05
Are you willing to work nights, evenings, weekends and holidays due to shift assignments?

• Yes
• No

Required Question