Young Adult Housing Specialist (Peer Support)

JOB DESCRIPTION

Job Title: Young Adult Housing Specialist (Peer Support)

Reports To: Director of Programming and Project Management

Work Hours: Monday through Friday, Full-time

FLSA Status: Exempt

Dates Created/Updated: 9/12/2023

Position Overview:

Family Promise of Greater Cleveland is a non-profit agency with a 30-year history of providing services to homeless families in Greater Cleveland. Under the supervision of the

Director of Programming and Project Management, the Young Adult Housing Specialist provides targeted case management services to homeless families with a head of household 18-24. Performs other duties of a similar nature as may be required. This is a peer-based position and the applicant must have lived experience with homelessness.

Principal Duties and Responsibilities:

• Under general supervision, interviews and assesses clients to determine initial and ongoing eligibility, monitors and maintains case files and case load of families served.
• Manages incoming calls, reviews requests for services from members, provides information on available network services and transfers clients as appropriate to respective staff.
• Works closely with REACH to ensure adherence to the YHDP goals.
• Adherence to trauma-informed and trauma-responsive principles (The Sanctuary Model).
• Completes assessments, drafts overall housing and stability plan, and goals with each family.
• Has frequent contact with each family to provides location and navigation support during housing search, identifies family needs, resolves problems/barriers, and ensures linkage to appropriate agency and community resources.
• Monitors and documents each family’s progress and reviews case files on a regular basis.
• Prepares and processes supporting documentation, correspondence, and reports for review prior to distribution.
• Develops and maintains effective working relationships with agency staff, community agencies, governmental agencies, and service providers to facilitate efficient and effective service delivery.
• Works with day care agencies, schools, and other community resources to ensure children in shelter engage in appropriate linkages and services.
• Communicates regularly with other agency staff working with assigned families to ensure seamless delivery of services.
• Assists with interfacing with and determining other community services needed to help families to fully accomplish goals.
• Attends inter-agency, program and agency staff meetings as assigned.
• Participates in training opportunities as required.
• Performs other duties of a similar nature as may be required.

Qualifications:

• Minimum of a high school diploma or GED.

· This is a peer-based position and the applicant must have lived experience with homelessness.

Skills and Knowledge:

• Knowledge of and interest in human services, especially poverty, homelessness, and unemployment.
• Excellent interpersonal skills, including compassion and a sensitivity to social issues.
• Sound judgment and an ability to act quickly and professionally under pressure.
• Ability to work as a team player and support clients and professional staff.

Compensation:

· $15-18 per hour

· Eligible for Medical, Dental, Vision, STD, LTD, EAP, Life Insurance, 403b

· On-going professional development

· Generous PTO and Self-care time package

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Family Promise is a tobacco, alcohol, and drug free environment.

Family Promise of Greater Cleveland is pleased to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have lived experience being homeless?

Willingness to travel:

• 25% (Preferred)

Work Location: In person