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Form of workJob Description
The Team
The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.
The Role
ServiceNow is seeking a Senior Platform Architect that is a customer facing domain expert, drives innovative business solutions with our customers, by applying technical and business skills. This role is well versed in architecting and developing custom solutions on the Now Platform as well as working with developers to build and present solutions to customers. The Senior Platform Architect delivers strategic visions to executive personas at clients on the value of ServiceNow solutions as well. The candidate must be able to articulate the business value message in front of both technical and non-technical customers.
You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers. The Senior Platform Architect will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.
The Senior Platform Architect will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements. This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
· Co-deliver design thinking led workshops with customers (participants range from end-users to C-level) and account teams
· Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
· Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
· Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
· Document and present technical solutions aligned with our client’s business problems
· Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.
· Provide mentoring to solution consulting peers and other colleagues in the organization
· Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
· Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
· Presenting at executive briefings and marketing events
· Work closely with Product Management on upcoming releases and provide feedback from customer interaction
· Current with ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains
Qualifications
In order to be successful in this role, we need someone who has:
· 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
· Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
· Experience in conceptualization, design strategy, UX, and art direction of prototypes
· Understanding native mobile, web application, and responsive web design experience
· Command of design basics: readability, iconography, color, and spatial relationships
· Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma
· Strong storytelling and communication design skills
Nice to haves:
· Experience working in or with enterprise customers.
· Experience working on consumer digital products.
· Product/business strategy
· Hands on experience with mobile, web application, and responsive web UX/UI design
Relevant Mindset
· Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes.
· An endless supply of passion and curiosity
· Expected Travel: 25%
What we will need to see before or during your interview:
· An inspiring portfolio of insightful experiences
· Any publicly available projects
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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