Workflow Design Studio - Solution Developer - Solution Consulting

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Team

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

The Role

Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment and are a self-motivated partner, leader, and hands-on maker. You enjoy a highly collaborative cross-functional team environment, working across a variety of industries, and can synthesize diverse perspectives into great experiences.

What you get to do in this role:

• Co-delivering design thinking led workshops with customers (participants range from end-users to C-level) and account teams
• Use exceptional communication skills to articulate and logically communicate concepts with technical and non-technical audiences
• Transform co-created future state designs into a working prototype, then enhance and refine through validation of with customers.
• Identify and develop prototypes with a “reusability” mindset
• Synthesize, create, and publish engagement solution stories and artifacts to share with the broader community and the product teams
• Hands-on experience developing native mobile and responsive web solutions
• The drive to continually self-educate on ServiceNow capabilities

To be successful in this role you have::

• 5+ years of Full-Stack Development Experience
• 3+ years of ServiceNow Development Experience
• Fluency in languages: HTML, CSS, and JavaScript
• Experience with modern component-based frameworks, i.e., Angular, AngularJS, Vue.js or React
• Familiarity with collaboration, design, and prototyping tools such as Miro, Sketch, inVision, and Figma
• Understanding native mobile, web application, and responsive web design experience

Relevant Mindset:

• Confident, collaborative, and flexible as a member and discipline leader in a cross-functional delivery squad where teamwork is imperative to drive better customer outcomes
• Comfort and ease in customer-facing meetings and workshops (contributing and planning sessions, co-facilitating)
• Ability to work collaboratively, independently, and as a motivated self-starter
• An endless supply of passion and curiosity in developing, making and problem-solving

Nice to haves:

• ServiceNow Development Experience
• Integrating with 3rd Party Systems (Microsoft, SalesForce, and smaller applications)
• Developing in tandem with Figma and Figma libraries
• Co-creating in or with enterprise customers
• Experience working on consumer digital products
• Curiosity or experience in Human-Centered Design, Lean UX, or Growth Hacking
• Additional full-stack languages

What we will need to see before or during your interview:

• Portfolio of work examples
• A development test/code review

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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