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SalaryJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Remote Work Control Specialist
Pay: $45000
Shift: 3PM – 11PM Eastern Time
Location: Remote (covering FL, GA, SC, AZ, TX)
The Work Control Specialist position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.
Responsibilities
Performs a variety of Work Control activities, including service call reception, service dispatch and CMMS (Corrigo and Government-owned systems) work entry.
Provide reception and dispatch services for unplanned maintenance services using a Government-provided system
Update company work management system with all planned and unplanned work
Takes personal ownership of each customer's satisfaction
Provides initial welcome and troubleshooting for all incoming service calls
Provides ongoing communication with each customer to assure total satisfaction
Resolves customer issues in a prompt and courteous manner.
Updates work order management system at each step of the service call process (incoming, dispatch, close out)
Dispatch work to company technicians and subcontractors
Update contract databases, as required, including reporting, training records, subcontractor information, safety data, etc
Requirements
Demonstrated skills with work management systems, including Corrigo
Strong interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
MUST like talking with people and making them happy
High school diploma, with 2 years’ experience in a similar role.
Experience managing work in both virtual and office settings desirable
Work nights and weekends
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
